Olivia Kandra
The Hook and Plow
Bend
1
Certification
7
years of professional experience
I am a motivated young adult with a strong background in customer service and management experience in the food industry. I am hardworking, and a passionate job seeker with very strong organizational skills. I am eager and ready to help my team achieve goals, and work together as a strong unit. I am currently enrolled at Sumner College and working towards a Bachelor of Science degree in Nursing.
Work History
Server
2 Years 3 Months- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special requests.
- Provided excellent customer service to ensure satisfaction to high volume of daily customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
Server
2 Years 11 Months- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and safe workplace and performed daily opening and closing checklists and procedures.
- Served food and beverages promptly with focused attention to customer needs.
Banquet Server
4 Months- Worked as a seasonal employee to help with events that held up to 200 guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Inspected dishes and utensils for cleanliness.
- Carried out professional service, always retaining polite and friendly approach.
Store Manager
3 Years 10 Months- Ensure adherence to company procedures and regulatory guidelines.
- Cooked and served food to guests with efficiency and accuracy.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Nursing (BSN)
Nursing - Some College
High School Diploma
Skills
Warm and friendly
Conflict and Complaint Resolution
Able to perform physical tasks
Workflow optimization and coordination
Customer service
Anticipate guest needs
Training and mentoring
Outstanding communication skills
Hospitality service expertise
Customer relations
Certification
- CPR Certification
- Basic Life Support (BLS) Provider Certification June 2026 to June 2028
Timeline
Server
The Hook and Plow
05.2024 - CurrentRead More
Banquet Server
Brasada Ranch
06.2023 - 10.2023Read More
Server
Brother Jon’s Public House
06.2022 - 05.2025Read More
Store Manager
Bogey’s Burgers
09.2019 - 07.2023Read More
Central Oregon Community College
Nursing from Some College
Read More
Sumner College
Nursing (BSN)
Read More
Bend Senior High School
High School Diploma
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