Olivia Keating
La Mirada
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Victoria's Secret & PINK
Lakewood
11.2025 - 01.2026
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance store presentation.
- Greeted customers upon entering the store and provided assistance.
- Maintained cleanliness and orderliness of sales floor and stockroom.
- Restocked shelves and ensured products were properly labeled.
Scare Actor
13th Floor Entertainment
Long Beach
09.2025 - 11.2025
- Performed character roles to enhance guest experiences during live performances.
- Utilized theatrical makeup and costumes to portray various horror characters.
- Created unique sound effects using voice manipulation techniques.
- Delivered exceptional service by engaging with guests and evoking theme of assigned area.
Ride Operator
Knott's Berry Farm
04.2024 - 12.2024
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
Retail Sales Associate
TJ Maxx, TJX Companies
04.2023 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Scare Actor
Knotts Scary Farm
08.2022 - 10.2022
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Teamed on clean up of set and location at end of performance to prepare for next performance.
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Assisted with costume maintenance and repairs, preserving the professional appearance of characters on stage.
Education
Cerritos High School
Cerritos, CASkills
- Customer service
- Equipment operation
- Team work
- Quick learning
- Attention to detail
- Flexible schedule
Timeline
Retail Sales Associate
Victoria's Secret & PINK
11.2025 - 01.2026
Scare Actor
13th Floor Entertainment
09.2025 - 11.2025
Ride Operator
Knott's Berry Farm
04.2024 - 12.2024
Retail Sales Associate
TJ Maxx, TJX Companies
04.2023 - 09.2023
Scare Actor
Knotts Scary Farm
08.2022 - 10.2022
Cerritos High School