OLIVIA KEATING
Capstone Associates
Sarasota,FL
2
Languages
7
years of professional experience
Dedicated and highly skilled student with extensive experience in infirmary operations, retail, hospitality, and CPR certifications. With a strong background in hospitality and community service, I excel in providing high-quality customer support, ensuring customer well-being, and maintaining a safe and efficient work environment.
Work History
Real-estate Management
1 Year 8 Months- Catered to unique needs of clients in real estate market. Offered personalized services to clients buying, selling, or leasing commercial real estate, providing tailored solutions beyond standard transactions. Supported clients' investment in real estate assets through brokerage and advisory services, alongside Construction Management & Services division led by TRADESMAN Property Services Group.
- Managed property portfolios, optimizing asset performance and tenant satisfaction.
- Developed strategic leasing plans to maximize occupancy rates across multiple properties.
- Analyzed market trends to inform investment strategies and enhance competitive positioning.
Snack Bar Host
2 Years 2 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize table turnover and guest flow.
- Coordinated with kitchen and service staff to ensure timely order delivery.
- Handled guest inquiries and resolved issues, enhancing customer satisfaction.
- Trained new team members on hosting procedures and best practices.
- Developed efficient seating plans to maximize dining area capacity during peak hours.
- Monitored dining environment for cleanliness and ambiance, maintaining high standards.
- Assisted in planning special events, contributing to successful execution and guest experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Red Cross and CPR Certified
4 Years- Provided basic first aid and respiratory support to injured swimmers, ensuring prompt care and safety
- Executed lifesaving techniques and equipment to rescue distressed persons, enhancing safety in aquatic environments
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Product Design assistant
3 Years- Supported customers with sales and service inquiries to enhance satisfaction
- Oversaw sales strategies, developed content, and managed branding efforts.
- Monitored recreational activities to ensure safety and compliance with rules.
Education
High School Diploma
Associate of Arts - General Arts and Business Communications
Skills
Real estate deals
Property management
Property valuation
Asset management
Property layout optimization
Real estate sales
Property oversight
Asset valuation
Facility maintenance
Space optimization
Facility management
Collaborative teamwork
Collaborative teamwork and collaboration
Client support
Attention to detail
Multitasking
Critical thinking
Client-focused service
Client relations
Public communications
Dispute resolution
Languages
~English
~Italian
Section name
- I also have extensive experience in the hospitality industry, particularly in front-of-house and guest service roles. I worked as a host at Leewood Golf Club in Eastchester, New York, where I gained valuable experience welcoming members and guests, coordinating seating, assisting with reservations, and maintaining a professional and welcoming environment.
- In addition, I worked as a host at Esplanade for approximately two years before transferring to Tampa ( I have transferred over to Keiser). During my time there, I developed strong customer service, communication, organization, and interpersonal skills while assisting guests and supporting daily front-of-house operations.
Personal Information
Title: Business Marketing & Political Science
Timeline
Real-estate Management
Capstone Associates
01.2025 - CurrentRead More
Snack Bar Host
Leewood Golf Club
05.2024 - 07.2026Read More
Red Cross and CPR Certified
Lake Isle Country Club
01.2020 - 01.2024Read More
Product Design assistant
Scent Fluence Co
01.2020 - 01.2023Read More
Keiser University
Associate of Arts from General Arts and Business Communications
Read More
New Rochelle Highschool
High School Diploma
Read More