Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Keicher

Buffalo,NY

Summary

Ambitious student pursuing a Communications degree who is eager to contribute and develop both knowledge and skills. Adaptable and driven with a strong work ethic and ability to thrive in individual or team-based motivated settings. Successful in maintaining efficiency and professionalism in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Customer Advisor

Delta Sonic Car Wash Systems
09.2021 - Current
  • Enhanced customer satisfaction by providing personalized support and solutions to their inquiries.
  • Guided customers through product selection, offering tailored recommendations based on individual needs.
  • Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.
  • Assisted in training new team members on company policies, procedures, and best practices for exceptional customer service delivery.

Customer Service Representative

Tops Friendly Markets
02.2018 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new personnel regarding company operations, policies and services.

Education

Bachelor of Arts - Communications

SUNY At Buffalo
Buffalo, NY
05.2024

Skills

  • Problem Solving
  • Positive Attitude
  • Sales Techniques
  • Adaptability
  • Attention to Detail

Timeline

Customer Advisor

Delta Sonic Car Wash Systems
09.2021 - Current

Customer Service Representative

Tops Friendly Markets
02.2018 - 02.2023

Bachelor of Arts - Communications

SUNY At Buffalo

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Olivia Keicher