Olivia Kelley

• Own and operate part-time freelance photography business.
• Develop relationships with clients, creating relaxed working environment and generating natural collaboration during sessions.
• Work in sensitive situations, maintaining level of trust that is unique to the business.
• Provide finished product that exceeds clients' expectations.
• Follow up and extend clientele, often receiving years of loyal business.
• Market offerings to expand business.

• Listened carefully to customer requests and created personalized, quality beverages, which improved sales.
• Explained beverage preparation and offered samples to help customers choose ideal items.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise with positive reinforcement and respectful, encouraging coaching.

Marketing Specialist

• Participated in MarketOne Service lines such as Seminar Recruitment, Data Management, and Sales Lead Development for clients such as IBM, Apple, Oracle, Cisco, WebEx, SAP and Novell.
• Achieved or exceeded company-defined quotas.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.

Data Quality Assurance Specialist

• Updated and developed scripts and queries to extract and analyze data from multiple sources.
• Analyzed, populated, reformatted and exporting of data for various clients
• Prepared and modified query-based status reports.

Service Line Trainer

• Developed job-specific competencies and performance standards.
• Established and maintained quality control standards.
• Trained and mentored over 100 new personnel hired to fulfill various roles.

Reported to VP of Marketing; wrote and produced over 20 market reports (30+ pages) presented in print and PowerPoint. Report compilation included:

• Onsite Reporting, photography and historical research of competing properties
• Market Research on property dynamics: rent, square footage, physical condition and amenities

deadline-driven environment

• President's Scholarship Recipient

Focus in Photography