Olivia Kelley
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
Keep MI Smile
Sturgis
11.2023 - Current
- Verified dental insurance benefits and eligibility.
- Coordinated patient treatment plans and scheduling.
- Collected patient payments and managed outstanding balances.
- Supervised front office staff and created employee schedules.
- Resolved patient concerns and maintained excellent customer service.
- Managed daily administrative tasks using dental practice management software.
CNA
Orchard Pointe Assisted Living
Kendallville
12.2021 - 11.2023
- Assisted residents with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of resident living spaces and common areas.
- Documented patient information accurately in electronic health records system.
Server
Pizza Hut
Auburn
06.2021 - 06.2022
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Managed order processing using point-of-sale systems efficiently.
Server
Pizza King Inc
Auburn
01.2019 - 06.2021
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Managed order processing using point-of-sale systems efficiently.
Education
Dekalb High School
Waterloo, INSkills
- Project management
- Team leadership
- Customer relationship management
- Schedule management
- Operational efficiency
- Compliance management
- Financial oversight
References
References available upon request.
Timeline
Team Leader Manager
Keep MI Smile
11.2023 - Current
CNA
Orchard Pointe Assisted Living
12.2021 - 11.2023
Server
Pizza Hut
06.2021 - 06.2022
Server
Pizza King Inc
01.2019 - 06.2021
Dekalb High School