Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olivia Kelly

Broken Arrow

Summary

Dynamic team player with a positive attitude and strong problem-solving skills. Delivered exceptional customer service while managing high transaction volumes, enhancing customer satisfaction. Recognized for maintaining a clean and organized work environment, contributing to team success through effective collaboration and adaptability during peak periods.

Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.

Overview

5
5
years of professional experience

Work History

Team Member

Chick-fil-A
11.2021 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.

Team Member

Braum's Ice Cream & Burger Restaurant
08.2020 - 11.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Managed long lines of customers during peak times while maintaining professionalism under pressure.
  • Reduced wait times for customers through quick transaction processing and multitasking abilities.
  • Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.

Education

Bachelor of Education - Elementary Education, Concentration in Special Ed

Oral Roberts University
Tulsa, OK
05-2028

Diploma - Ministry Fundamentals

Rhema Bible Training College
Broken Arrow, OK
05-2024

High School Diploma -

Broken Arrow High School
Broken Arrow, OK
05-2022

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Beginner in ASL
  • Skills in childcare (have been a volunteer in church nursery for 8 years; worked at a Deaf children's day camp in 2021)

Languages

American Sign Language
Elementary

Timeline

Team Member

Chick-fil-A
11.2021 - Current

Team Member

Braum's Ice Cream & Burger Restaurant
08.2020 - 11.2021

Bachelor of Education - Elementary Education, Concentration in Special Ed

Oral Roberts University

Diploma - Ministry Fundamentals

Rhema Bible Training College

High School Diploma -

Broken Arrow High School

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Olivia Kelly