OLIVIA KING
Estill,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Intake Representative
presently employed
Bluffton, SC
11.2017 - Current
- Greeted customers and provided excellent customer service.
- Reviewed patient records for accuracy and completeness.
- Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate.
- Maintained confidentiality of all patient information at all times.
- Complied with HIPAA regulations when handling sensitive patient information.
- Maintained thorough knowledge of current health insurance plans in order to properly advise clients on their options.
- Actively participated in meetings related to new procedures or changes within the department.
- Assisted with training new employees on proper intake procedures.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Compiled and coded patient information or data in appropriate computer system.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
Education
Associate of Arts - Elementary Education
UNIVERSITY SOUTH CAROLINA
ALLENDALE 05-2021
Skills
- Insurance Verification
- Medical Terminology Knowledge
- Multi-Line Phone Systems
- Confidentiality
- Multi-Line Phone Operations
- Data Entry
- HIPAA Compliance
- Excellent Communication
- Interpersonal Communication
- Problem-Solving Aptitude
- Teamwork and Collaboration
- Computer Proficiency
- Decision-Making
- Adaptability and Flexibility
- Continuous Improvement
- Team Collaboration
- Adaptable and Flexible
- Goal Setting
- Professional Demeanor
- Multitasking
- Effective Communication
- Interpersonal Skills
- Relationship Building
- Adaptability
- Data Management
- Attention to Detail
- Active Listening
- Customer Service
- Reliability
- Self Motivation
Certification
FOSTER PARENT
References
References available upon request.
Timeline
Senior Intake Representative
presently employed
11.2017 - Current
Associate of Arts - Elementary Education
UNIVERSITY SOUTH CAROLINA
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