Hi, I’m
Erica Moore
Tampa,FL
Summary
A seasoned versatile professional in the Healthcare field with over 6+ years in managing client intake, data entry, coordinating services and more. First point of contact for patients by verifying insurance, handling paperwork and preparing records while being in compliance with HIPPA.
Overview
9
years of professional experience
Work History
Health net federal services
Intake Representative
03.2024 - 01.2025
Job overview
- Verified patient and provider demographics and ensured accurate data entry
- Collaborated with healthcare providers to efficiently process referrals via phone, email, and fax
- Resolved issues related to patient insurance eligibility and updated patient information as needed
- Completed intake forms within proper turnaround time.
- Maintain confidentiality of client information while adhering to HIPPA policies.
Imagenet
Patient Intake Coordinator
01.2023 - 03.2024
Job overview
- Facilitated communication with multiple doctor offices and pharmacies by managing inbound and outbound calls, ensuring efficient coordination of patient information.
- Conducted patient enrollment and verification processes, maintaining accurate and up-to-date records in various systems
- Utilized Microsoft Outlook and teams for communication with co workers and higher ups.
6th St Bridge Mobility
Intake Coordinator
01.2022 - 01.2023
Job overview
- Managed incoming communications and coordinated authorization requests for durable medical equipment, ensuring compliance with insurance requirements
- Collaborated with healthcare providers and internal departments when necessary to streamline documentation and service coordination.
- Maintained and updated client records, ensuring accurate reflection of patient needs and service adjustments
- Completed intake forms within proper turnaround time.
Transamerica
Customer Service Representative (CSR)
05.2021 - 02.2022
Job overview
- Delivered comprehensive solutions to complex customer service issues related to life and health insurance, retirement, annuity, and investment products, ensuring high levels of satisfaction and efficiency
- Collaborated with cross-functional teams to address and resolve customer inquiries, minimizing the need for issue escalation
- Accurately documented all customer interactions and processed loan applications, maintaining detailed records for future reference
KEPRO
Healthcare Customer Service Representative
08.2020 - 11.2020
Job overview
- Managed inbound and outbound communications to update member information, including insurance details, primary care providers, addresses, dependents, and billing information
- Coordinated with patients and healthcare providers to gather and verify essential information, ensuring accurate and up-to-date member records
Health Integrated
Intake Coordinator
07.2019 - 12.2019
Job overview
- Conducted comprehensive assessments of patient needs, medical history, and special requirements through direct communication with providers and members
- Coordinated authorizations and facilitated patient admissions to various healthcare facilities, including hospices, hospitals, rehab, and psychiatric care centers, ensuring all insurance verifications and admissions paperwork were completed accurately
- Managed patient data through accurate collection and input of insurance details, diagnosis codes, and CPT codes, while efficiently setting up referrals for necessary medical procedures
Adecco
Customer Service Representative
02.2018 - 03.2019
Job overview
- Resolved member account issues and communicated profile updates and promotions, enhancing customer satisfaction and engagement
- Managed and organized member information using a database while efficiently handling communication through emails and both inbound and outbound calls
Omni Management
Customer Service/Sales Rep
05.2017 - 12.2018
Job overview
- Conducted outbound calls to both new and existing customers to successfully sign up or renew holiday cruise packages
- Managed and updated customer information in the database, ensuring accuracy and completeness
- Efficiently multitasked between using dual computer screens and communicating via headsets
Health Plan Services
Billing and Enrollment Specialist
07.2017 - 01.2018
Job overview
- Communicated with members to address inquiries regarding plan types and monthly premiums, providing assistance tailored to individual needs
- Processed policy cancellations and adjustments, including adding or removing dependents, and resolved billing and account issues through data entry and member interaction
Safeguard America
Environmental Service
06.2016 - 10.2017
Job overview
- Communicated with customers through phone and email to update their home security systems, ensuring timely and accurate service delivery
- Scheduled appointments for prospective clients interested in new security system installations, facilitating seamless customer onboarding
Education
Charter High SchoolTampa, FL
High School Diploma from General Education
12.2016
Hillsborough High SchoolTampa, FL
High School Diploma from General Education
02.2015
Skills
- Referral processing
- Insurance verification
- Electronic health records
- Data entry
- Medical terminology
- Data entry proficiency
- Healthcare industry
- Patient scheduling
- Patient registration
- Insurance authorizations
- Patient referral
Timeline
Intake Representative
Health net federal services
03.2024 - 01.2025
Patient Intake Coordinator
Imagenet
01.2023 - 03.2024
Intake Coordinator
6th St Bridge Mobility
01.2022 - 01.2023
Customer Service Representative (CSR)
Transamerica
05.2021 - 02.2022
Healthcare Customer Service Representative
KEPRO
08.2020 - 11.2020
Intake Coordinator
Health Integrated
07.2019 - 12.2019
Customer Service Representative
Adecco
02.2018 - 03.2019
Billing and Enrollment Specialist
Health Plan Services
07.2017 - 01.2018
Customer Service/Sales Rep
Omni Management
05.2017 - 12.2018
Environmental Service
Safeguard America
06.2016 - 10.2017
Hillsborough High School
High School Diploma from General Education
Charter High School
High School Diploma from General Education
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