Olivia Knasiak
Fort Worth
Summary
Dedicated and results-driven customer service professional with over 12 years of experience delivering exceptional client support across diverse industries. Proven ability to build strong customer relationships, resolve concerns efficiently, and exceed service expectations. Experienced business owner with a strong understanding of client communication, scheduling, sales, and operational organization. Highly detail-oriented with excellent time management skills, especially in fast-paced and remote environments. Proficient in Microsoft Office Suite, including Word, PowerPoint, and Excel, as well as various CRM systems and digital platforms. Recognized for professionalism, adaptability, and a commitment to delivering seamless customer experiences while maintaining accuracy and efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Catching Z’s Massage Therapy
Fort Worth
01.2021 - Current
- Assisted in developing and executing content calendars to enhance engagement and increase followers across platforms such as Instagram, TikTok, and Facebook. Created original content including photos, videos, and captions while managing daily posts to ensure a consistent online presence.
- Monitor analytics to track growth, engagement, and ROI; adjust strategies based on performance data and social media trends.
- Engage with followers by responding to comments, messages, and mentions to build a loyal online community and improve customer satisfaction.
- Facilitated collaboration among marketing, design, and sales teams to enhance promotional campaigns and brand messaging across digital channels.
- Executed email marketing campaigns, improving customer retention rates.
Sales Representative
USA Advertising
Fort Worth, TX
2025 - 2026
- Developed and maintained client relationships to drive sales growth.
- Conducted market research to identify new business opportunities and target audiences.
- Collaborated with marketing team to create promotional materials and campaigns.
- Prepared sales presentations tailored to customer needs and preferences.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Operations & Client Coordinator
The Wright Fence Co.
Weatherford, Tx
03.2022 - 12.2024
- Manage front office operations while serving as the primary point of contact for clients, vendors, and team members.
- Coordinate job site scheduling and maintain an organized calendar to ensure project timelines are met.
- Communicate with material suppliers to request quotes, compare pricing, and facilitate timely procurement.
- Generate and follow up on new client leads through inbound calls, referrals, and proactive outreach.
- Support project managers and field staff with administrative tasks, logistics, and day-to-day operations.
- Maintain accurate records, client files, and CRM systems to streamline workflow and improve efficiency.
Social Media Manager
Knockouts Sports Bar
Fort Worth
01.2024 - 10.2024
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Scheduled and confirmed appointments and meetings for management team.
Mixology & Media Lead
Knockouts Sports Bar
Fort Worth
11.2022 - 06.2024
- Produced and balanced daily and weekly sales reports to determine generated revenue.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Organized events such as happy hours or special promotions for holidays or sporting events.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Mixologist Lead
Twin Peaks
Fort Worth
02.2018 - 02.2022
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Monitored bar inventory and promptly restocked low items before depletion.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Hospitality Specialist
Hooters Inc.
Fort Worth
07.2017 - 01.2021
- Developed positive relationships with regular customers through friendly conversation.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Presented menus and answered questions regarding items.
Education
Associates of Marketing - Marketing, Business
Weatherford College
Weatherford, TexasHigh School Diploma - undefined
Castleberry High School
River Oaks, Texas05.2017
Skills
- Assisted teams in executing communication strategies to enhance collaboration Supported leadership in guiding team members towards project goals Facilitated effective communication among team members to promote understanding
- Fostered and strengthened client relationships to enhance retention rates
- Assisted teams in managing multiple tasks effectively under tight deadlines Supported time management efforts to prioritize urgent projects Contributed to maintaining productivity during high-pressure situations
- Assisted in training staff to enhance skills and knowledge Supported team development initiatives to foster collaboration Facilitated mentorship programs to guide new employees
- Leveraged advanced computer system skills to enhance operational efficiency
- Assisted teams in identifying solutions to challenges and resolving conflicts effectively Collaborated with colleagues to foster a positive work environment Supported problem-solving initiatives to enhance team performance
Certification
- TABC
- Food Handlers
- A.A Business and Marketing
LANGUAGES
English: Professional
Polish: Professional
Spanish: Elementary
Accomplishments
- Recieved Employee of the Month, December 2024 for exceptional service and team collaboration
ACTIVITIES AND HONORS
Womens Golf Club, Fort Worth, Gardening, Painting, Artwork Creation, Hiking, Fitness
Timeline
Social Media Manager
Knockouts Sports Bar
01.2024 - 10.2024
Mixology & Media Lead
Knockouts Sports Bar
11.2022 - 06.2024
Operations & Client Coordinator
The Wright Fence Co.
03.2022 - 12.2024
Patient Care Coordinator
Catching Z’s Massage Therapy
01.2021 - Current
Mixologist Lead
Twin Peaks
02.2018 - 02.2022
Hospitality Specialist
Hooters Inc.
07.2017 - 01.2021
Associates of Marketing - Marketing, Business
Weatherford College
High School Diploma - undefined
Castleberry High School
Sales Representative
USA Advertising
2025 - 2026