Olivia Koop
Lincoln,NE
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about offering the best support for emotional, physical and mental needs. Most importantly- attentive, caring and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional (DSP)
Apace
06.2021 - Current
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from their team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
Assistant Manager
Orscheln Farm & Home
09.2018 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Fairbury Jr-Sr High School
Fairbury, NE05.2019
Skills
- Certified in CPR/AED
- Behavior Redirection
- Medication Administration
- Client Support
- Compassionate Caregiving
- Client Documentation
- Direct Patient Care
- Disability Awareness
- HIPAA Compliance
Certification
- CMA - Certified Medication Aide (20 HR)
Timeline
Direct Support Professional (DSP)
Apace
06.2021 - Current
Assistant Manager
Orscheln Farm & Home
09.2018 - 11.2021
High School Diploma -
Fairbury Jr-Sr High School
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