Olivia Kosyla
Philadelphia,PA
Summary
Highly motivated patient representative who demonstrates skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards
Overview
4
4
years of professional experience
Work History
Clinical Research Coordinator
Planned Parenthood
2024.08 - Current
- Recruits and screens potential study subjects, including obtaining consent
- Performs components of medical workup as needed, including obtaining specimens from patients
- Assists in the processing and shipping of blood, urine, and serum specimens
- Follows procedures to protect and maintain the rights and confidentiality of all human study participants
- Adheres to OSHA regulations
- Maintains documentation required by study sponsors including source documentation, case report forms, regulatory and patient binders.
Centralized Access Representative
RWJBarnabas Health
2021.09 - 2023.10
- Used Epic Systems to verify all outpatient procedures and assist patients with understanding insurance regulations
- Complied with HIPAA for privacy protection
- Assisted in resolving billing issues and insurance disputes
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Communications and Advertising Intern
Diamond Edge Communication
2020.08 - 2021.04
- Provided administrative support such as scheduling meetings, filing documents, ordering supplies
- Magnified brand awareness by compiling consumer information and market trends to mold marketing approaches accordingly
- Reviewed customers products, advertising history, and business to identify effective advertising solutions
- Built interpersonal business skills in a team setting.
Education
Certification in Project Management -
Community College of Philadelphia
Philadelphia, PA12.2024
Bachelor of Arts - Advertising
Temple University
Philadelphia, PA05.2021
Skills
- Project Management
- Customer Service
- Healthcare Revenue
- Branding/Rebranding
- Digital Media
- Problem-solving
- MS Office
- Interpersonal and communication skills
Timeline
Clinical Research Coordinator
Planned Parenthood
2024.08 - Current
Centralized Access Representative
RWJBarnabas Health
2021.09 - 2023.10
Communications and Advertising Intern
Diamond Edge Communication
2020.08 - 2021.04
Certification in Project Management -
Community College of Philadelphia
Bachelor of Arts - Advertising
Temple University
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