Olivia Labajetta
Wickliffe,OH
Summary
Detail-oriented individual with a proven track record in administrative support and relationship building. Skilled in managing billing processes and scheduling, while enhancing client experiences. Aiming to leverage expertise to contribute to operational efficiency and client satisfaction.
Overview
9
9
years of professional experience
Work History
RBT
Building Blocks Therapy
07.2025 - 02.2026
- Implemented individualized behavior intervention plans to support client development.
- Assisted in data collection and analysis to track behavioral progress.
- Collaborated with team members to enhance therapeutic strategies and interventions.
- Engaged clients using evidence-based techniques to promote skill acquisition.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Personal Banker Officer
Huntington National Bank
01.2024 - 04.2025
- Assisted clients with account openings, loan applications, and financial product inquiries.
- Provided exceptional customer service while resolving client issues and concerns promptly.
- Consistently maintained up-to-date knowledge about current industry trends, regulations, and bank offerings to provide the most accurate guidance possible for clients.
- Maintained compliance in all transactions, adhering to bank policies and regulatory requirements.
Educational Aide
Kent City Schools
08.2020 - 08.2023
- Supported classroom instruction by assisting teachers with lesson plans and educational materials.
- Facilitated student learning through one-on-one tutoring and small group support sessions.
- Monitored student progress, providing feedback to educators on individual learning needs.
- Developed and implemented engaging activities to reinforce curriculum content effectively.
- Collaborated with teachers to create inclusive environments for diverse learners.
Office Manager
RES Corp.
04.2017 - 08.2020
- Managed vendor relationships, negotiating contracts to enhance service quality and cost-effectiveness.
- Oversaw maintenance of office equipment, ensuring operational readiness and minimizing downtime.
- Implemented digital filing systems, enhancing document retrieval speed and accuracy across departments.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
High School Diploma -
Roosevelt High School
Kent, OHRegistered Behavior Technician -
BCBA
Associate - Paralegal Studies
Stark State College
Canton, OHSkills
- Customer service
- Office management
- Organizational skills
- Billing
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Relationship building
- Scheduling
Timeline
RBT
Building Blocks Therapy
07.2025 - 02.2026
Personal Banker Officer
Huntington National Bank
01.2024 - 04.2025
Educational Aide
Kent City Schools
08.2020 - 08.2023
Office Manager
RES Corp.
04.2017 - 08.2020
High School Diploma -
Roosevelt High School
Registered Behavior Technician -
BCBA
Associate - Paralegal Studies
Stark State College