Olivia Laher
Phlebotomist
Fort Worth,TX
Summary
Highly motivated, compassionate young professional seeking employment as a phlebotomist. I have a spirit to serve and a documented history meeting the needs of guests and clients. I have two loving parents who work in healthcare and have set a great example for the pride and fulfillment that serving the medical needs of patients can provide.
Overview
1
1
Certification
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Babysitter
Multiple Families
Fort Worth, TX
06.2016 - 11.2020
- Offered age-appropriate, fun and educational activities for children ages 1 - 10.
- Taught children to organize toys, wash hands and clean up after themselves.
- Demonstrated friendly and confident demeanor to keep children feeling secure.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys, vacuuming and doing laundry.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Certified in Basic Life Supprt
Sales Associate
Smoke & Vape DZ
Fort Worth, TX
09.2019 - 04.2020
- Engaged with customers to effectively build rapport and customer satisfaction.
- Delivered high level of assistance by locating products and checking store system for merchandise.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Processed product returns and assisted customers with other selections.
- Given responsibility of store open and close.
Hostess
Joe's Crab Shack
Fort Worth, TX
06.2019 - 09.2019
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Monitored dining room and guest flow to maximize table usage and minimize wait times.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Maximized guest engagement through the sales of restaurant merchandise.
- Maintained high safety and cleanliness standards of the restaurant and facilities.
Hostess
Chili's Restaurant
Fort Worth, TX
02.2018 - 07.2018
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Answered customer questions about hours, seating and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Maintained high safety and cleanliness standards of the restaurant and facilities.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA 02.2017 - 03.2019
Certificate of Completion - Phlebotomy
Legacy Healthcare Career
North Richland Hills, TX 01.2021 - 03.2021
Skills
Patient confidentiality
Certification
Certified Phlebotomy Technician
Volunteering
2013 - 2017: Volunteered at Victory Therapy Center. An equestrian therapy center for mentally and physically disabled youth. I learned the importance of Diversity, Equity & Inclusion and that every life matters and has the right to experience joy and happiness.
Timeline
Certified Phlebotomy Technician
04-2021
Certificate of Completion - Phlebotomy
Legacy Healthcare Career
01.2021 - 03.2021
Sales Associate
Smoke & Vape DZ
09.2019 - 04.2020
Hostess
Joe's Crab Shack
06.2019 - 09.2019
Hostess
Chili's Restaurant
02.2018 - 07.2018
High School Diploma -
Penn Foster Career School
02.2017 - 03.2019
Babysitter
Multiple Families
06.2016 - 11.2020
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