OLIVIA LAPLANTE
Green Bay,WI
Summary
Dynamic Stretch Practitioner at The Wellness Way with expertise in stretch therapy and client assessment. Proven ability to enhance patient communication and develop tailored treatment plans, fostering a supportive environment for injury recovery. Recognized for agility in problem-solving and a collaborative approach, ensuring clients achieve their wellness goals effectively.
Overview
1
1
Certification
14
14
years of professional experience
Work History
STRETCH PRACTITIONER
THE WELLNESS WAY
Green Bay, Wisconsin
04.2025 - Current
- Tracked client progress during follow-up visits and ongoing wellness reviews.
- Assisted clinic workflow through patient communication and appointment coordination.
- Guided clients in setting realistic recovery goals based on strengths and limitations.
- Encouraged use of positive coping strategies, including mindfulness, relaxation techniques, and physical activity.
RECEPTIONIST
WEBSTER DENTAL ASSOCIATES
03.2025 - 04.2025
- My job as a receptionist is to keep daily activities, clients, and schedules moving in accordance with the original process. The flow of the office is to greet and check in each client with a smile and welcoming attitude. Help them check in with their doctor and process any payments they may need to make. Before they leave, I will schedule their follow up appointment and/or treatments they may need and wish them well on their way until we see them again.
- Daily review of active/pending appointments, software updates, and call backs for accuracy and disposition.
- Evaluate patient information and schedule lists to determine whether patient is vested.
- Diligently handle and process insurance payments and personal payments from patients.
STRETCH ZONE PRACTITIONER
11.2023 - 02.2025
- As a stretch practitioner my job is to stretch my clients based on their physical needs to help their road to recovery and/or comfortable lifestyle. My responsibility is to review the notes taken from the consultation they were put through, reassess their needs upon our first session, and perform the stretches based on their needs.
- Upon first meeting with the client, introduce myself and talk my way through the stretching protocol.
- We use a 3-5-7 scale, 3 being a light stretch, 5 being a medium stretch, a 7 being a deep stretch.
- Physical strength and endurance are required for a practitioner because we are lifting dead weight and stretch clients of many ages and sizes.
- Diligently take notes on clients, such as previous injuries, level of activity, as well as which stretches we performed and if we needed to modify any of them.
- Ensure a clean environment and sanitize our tables.
- Daily review of active/pending appointments, software updates, and call backs for accuracy and disposition.
- Participate in team huddles and team meetings to manage and plan client care.
- Schedule appointments and utilize the electronic software accurately in a timely manner. All appointments are made with the client's input, either in person or by phone. This may require a high level of coordination to avoid members having to make multiple adjustments to their work/leisure schedules.
CERTIFIED PERSONAL TRAINER & RECOVERY TRAINER
WESTERN RACQUET & FITNESS CLUB
Ashwaubenon, Wisconsin
02.2020 - 11.2023
- As a personal trainer it is my job to take the best care of my clients. I am the person they count on every session to not only help them with their physical needs, but also their mental stability. I am responsible for showing proper technique and form so the exercises will later be done on their own and will be done correctly.
- Participate in team huddles and team meetings to manage and plan client care.
- Set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and client needs.
- Monitor pre-appointment requirements to assure readiness for client visit.
- Manage electronic software to verify and validate accuracy and resolve issues.
- Schedule appointments and utilize the electronic software accurately in a timely manner. All appointments are made with the client's input, either in person or by phone. This may require a high level of coordination to avoid members having to make multiple adjustments to their work/leisure schedules.
- Notify my supervisor when club access is less than desirable or if an individual client cannot be scheduled within mandated fitness club timeframes.
- Daily review of active/pending appointments, software updates, and call backs for accuracy and disposition.
- Evaluate client information and schedule lists to determine whether client is vested.
FRONT DESK RECEPTIONIST
WESTERN RACQUET & FITNESS CLUB
01.2019 - 02.2020
- Scheduled spa appointments, reserved tennis courts, reserved childcare spots, scheduled cryotherapy appointments, answered phone calls, set up meetings with membership directors for new members, and welcomed new and existing members into the fitness facility.
- Participated in team meetings to manage and plan member care.
- Managed electronic software to verify and validate accuracy and resolve issues.
- Scheduled appointments and utilized the electronic software accurately in a timely manner. All appointments were made with the client's input, either in person or by phone. This may have required a high level of coordination to avoid members having to make multiple adjustments to their work/leisure schedules.
- Set priorities and deadlines, adjusted the flow and sequence of the work to meet team and member needs.
NANNY
CARE.COM
07.2016 - 03.2018
- I was a nanny to children of all ages, some with disabilities. Balancing a solid routine and healthy lifestyle was my responsibility. The maximum number of children that were under my care was four, ages 6 months to 12 years old.
RETAIL
PACKERS PRO SHOP
10.2012 - 06.2016
- My responsibility required me to maintain a safe and orderly environment on the sales floor, count and distribute money accurately, and demonstrate leadership within my department by helping train new employees.
- Participated in team huddles and team meetings to manage and plan customer care.
- Managed electronic software to verify and validate accuracy and resolved issues.
Education
License - Medical massage therapy
BLUE SKY SCHOOL OF MASSAGE
Green Bay, WI04-2026
COLLEGE - general education
NORTHEAST WISCONSIN TECHNICAL COLLEGE
COLLEGE - Psychology
UNIVERSITY OF WISCONSIN- GREEN BAY
INTERNATIONAL SPORTS SCIENCE ASSOCIATION (ISSA) ONLINE SCHOOLING - Personal training
NATIONALLY CERTIFIED - THERAPEUTIC MASSAGE AND BODYWORK
Fort Lauderdale, FloridaSkills
- Collaborative teamwork
- Agility and problem-solving
- Stretch therapy
- Exercise programming
- Client assessment
- Injury recovery
- Patient communication
- Appointment scheduling
- Patient intake
- Needs assessments
- Patient reaction monitoring
- Treatment plan development
- Precision in execution
- Light-hearted interaction
- Massage therapy expertise
- Therapeutic massage
Certification
- FMT Blading, FMT Cupping, FMT Taping, CPR, ISSA CPT, Therapeutic massage and bodywork, LMT
Timeline
STRETCH PRACTITIONER
THE WELLNESS WAY
04.2025 - Current
RECEPTIONIST
WEBSTER DENTAL ASSOCIATES
03.2025 - 04.2025
STRETCH ZONE PRACTITIONER
11.2023 - 02.2025
CERTIFIED PERSONAL TRAINER & RECOVERY TRAINER
WESTERN RACQUET & FITNESS CLUB
02.2020 - 11.2023
FRONT DESK RECEPTIONIST
WESTERN RACQUET & FITNESS CLUB
01.2019 - 02.2020
NANNY
CARE.COM
07.2016 - 03.2018
RETAIL
PACKERS PRO SHOP
10.2012 - 06.2016
License - Medical massage therapy
BLUE SKY SCHOOL OF MASSAGE
COLLEGE - general education
NORTHEAST WISCONSIN TECHNICAL COLLEGE
COLLEGE - Psychology
UNIVERSITY OF WISCONSIN- GREEN BAY