Olivia Lawson
Spokane Valley,Washington
Summary
I have over five years of experience in customer service-oriented jobs; bartending and serving are something I'm super excited about and eager to learn more about. I'm a quick learner and thrive well in a fast-paced environment. Although I lack direct bartending experience, I believe I make up for it with my positive attitude and exceptional customer service skills!
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Spokane Valley, Washington
05.2025 - Current
- Engaged customers with product knowledge to enhance their experience.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
Restaurant Hostess
Red Robin
Spokane Valley, WA
04.2025 - 10.2025
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Managed reservations and seating arrangements efficiently during peak hours.
- Collaborated with servers and kitchen staff to ensure smooth operations.
- Handled guest inquiries and concerns promptly and professionally.
- Provided menu information and recommendations to enhance guest experience.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Shift Supervisor
Harvest town foods
Boardman, Oregon
12.2022 - 04.2025
- Ensured a positive customer experience through effective staff supervision and support.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assisted upper management with daily operations to meet standards of service and quality.
Education
High School Diploma -
Connections Academy
06-2020
Skills
- Menu recommendations
- Cash handling
- Effective communication
- Staff training
- Health and safety
Timeline
Barista
Starbucks
05.2025 - Current
Restaurant Hostess
Red Robin
04.2025 - 10.2025
Shift Supervisor
Harvest town foods
12.2022 - 04.2025
High School Diploma -
Connections Academy