Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Lee

Concord,NC

Summary

Attentive waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Known for maintaining speed and accuracy in high-traffic times. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Waitress

Table 11
06.2022 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Guest Service Leader

Lowes Foods
08.2020 - 09.2022
  • Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
  • Communicated with managers to discuss employee performance, report violations and assist with policy enforcement.
  • Observed employee performance for compliance with policies and standard operating procedures.
  • Monitored daily business operations to drive peak team performance.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

Education

High School Diploma -

Cabarrus Kannapolis Early College
Concord, NC
05.2022

Associate of Arts -

Rowan Cabarrus Community College
Concord, NC
05.2022

Skills

  • Ordering Procedures
  • Dining Customer Service
  • Accurate Money Handling
  • Sales Expertise
  • Front of House Display Creation
  • Service Prioritization
  • Workflow Coordination

Timeline

Waitress

Table 11
06.2022 - Current

Guest Service Leader

Lowes Foods
08.2020 - 09.2022

High School Diploma -

Cabarrus Kannapolis Early College

Associate of Arts -

Rowan Cabarrus Community College

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Olivia Lee