OLIVIA LENHART

Delivered personalized consultations with clients prior to appointments to understand their specific requirements thoroughly. Managed client records accurately and confidentially, ensuring all information was readily available for future appointments. Continuously updated knowledge of industry trends and best practices, participating in professional development courses as needed. Increased client retention through excellent communication and rapport-building with pet owners.

Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats. Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process. Elevated overall service quality by consistently soliciting feedback from clients to identify areas for improvement or enhancement. Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.

Kept current on fashion trends to effectively answer seller inquiries. Delegated work to employees based on shift requirements and individual strengths. Monitored performance of 4 team members to develop optimization plans. Communicated merchandise needs and issues to appropriate supervisors in a timely fashion. In charge of updating weekly store inventory reports to ensure the items bought in were sellable based on current needs.

Responsible for opening and closing store on time while managing safety of the entire building. Scheduled and ran breaks/lunches. Directed and supervised employees engaged in sales and reconciling receipts. Troubleshooted computer and software problems. Completed special client deliveries in person. Reconciled daily sales, made necessary invoice edits, and ensured accurate cash deposits to balance all numbers. Constructed detailed daily reports to send to store director and bookkeeper. Trusted with all keys, safe/alarm codes, and passwords throughout store.