Olivia Long
Worcester,MA
Summary
Customer-focused and reliable Retail Associate with 8 years of experience providing exceptional service in fast-paced retail environments. Skilled in sales, merchandising, inventory management, and point-of-sale operations. Adept at assisting customers, maintaining organized and visually appealing store displays, and contributing to team goals. Known for strong communication skills, attention to detail, and a positive, professional attitude.
Overview
9
9
years of professional experience
2023
2023
years of post-secondary education
Work History
Retail Sales Associate
Major Bloom
Worcester, Massachusetts
11.2025 - Current
- Provided knowledgeable, customer-focused service in a licensed cannabis retail environment
- Educated customers on cannabis products including flower, concentrates, edibles, vapes, and accessories while ensuring compliance with state regulations
- Assisted customers with product selection based on preferences, tolerance, and desired effects
- Accurately processed cash and digital transactions using POS systems
- Maintained compliance with all state and local cannabis laws, including ID verification and purchase limits
- Managed inventory tasks including stocking, labeling, and maintaining organized displays
- Prepared and fulfilled delivery orders with accuracy and attention to detail
- Safely delivered cannabis products to customers while following company protocols and legal requirements
- Verified customer identification upon delivery and completed required documentation
- Maintained professional, discreet, and courteous customer service during deliveries
- Communicated effectively with team members to ensure timely order fulfillment and customer satisfaction
Barn staff/Equestrian Trail Guide
Ridge Valley Stables
Grafton, Massachusetts
07.2017 - Current
- Assisted with guided trail rides, ensuring rider safety and positive guest experiences
- Prepared horses for trail rides including grooming, tacking, and equipment checks
- Provided basic riding and safety instructions to guests prior to departure
- Safely led and supervised riders of varying experience levels on established trails
- Monitored horse behavior and guest safety throughout rides
- Handled horses of different temperaments and training levels with confidence
- Provided daily care including feeding, watering, grooming, and turnout as needed
- Cleaned stalls, tack, and barn areas to maintain a safe and organized facility
- Followed animal welfare standards and barn safety protocols at all times
- Communicated clearly with team members to ensure smooth and timely operations
Retail Sales Associate
Ocean State Job Lot
Auburn, MA
06.2025 - 10.2025
- Delivered high-quality customer service in a fast-paced retail environment
- Assisted customers with product selection, questions, and transactions
- Accurately processed cash, credit, and digital payments using POS systems
- Maintained organized, visually appealing sales floor and product displays
- Restocked merchandise and monitored inventory levels
- Verified pricing, labeling, and promotional signage accuracy
- Played an active role in the setup and opening of a brand-new retail location
- Assisted with store layout, shelving, merchandising, and fixture installation
- Unpacked, organized, and stocked initial inventory prior to store launch
- Supported development of opening/closing procedures and daily operations
- Collaborated with team members and management during pre-opening and grand opening phases
Kennel Worker
Daltons Cherrywood Kennel
Shrewsbury, Massachusetts
06.2025 - 10.2025
- Provided daily care for dogs in both kennel and daycare environments, ensuring safety, comfort, and well-being
- Monitored dog behavior during group play and individual activities to maintain a safe and positive environment
- Assisted with feeding schedules, medication administration, and special care instructions as directed
- Maintained clean and sanitary kennels, play areas, and common spaces in accordance with health and safety standards
- Supported daily exercise, enrichment, and socialization activities
- Safely handled dogs of various sizes, breeds, and temperaments
- Observed and reported changes in behavior, appetite, or health to supervisors
- Assisted with check-in and check-out of dogs, ensuring accurate records and clear communication
- Collaborated with team members to maintain efficient daily operations and a positive work environment
- Provided compassionate care and attention to each dog, reinforcing positive behavior and reducing stress
Customer Service Representative
Nordstrom Rack
Millbury, Massachusetts
04.2023 - 01.2025
- Delivered exceptional customer service in a high-volume, off-price retail environment
- Assisted customers with merchandise selection, sizing, styling, and product availability
- Maintained a clean, organized, and visually appealing sales floor aligned with Nordstrom standards
- Accurately processed transactions using POS systems, including returns and exchanges
- Supported loss prevention efforts by adhering to company policies and procedures
- Replenished merchandise, organized racks, and ensured proper ticketing and pricing
- Assisted with fitting room operations and recovery during peak shopping hours
- Collaborated with team members to meet sales goals and maintain efficient store operations
- Demonstrated flexibility by supporting multiple departments as business needs required
- Contributed to a positive, inclusive shopping experience that reflects the Nordstrom brand
Barn Staff Member
East Hill Farm
Holden, Massachusetts
07.2021 - 08.2023
- Provided daily care for horses including feeding, watering, grooming, and turnout
- Cleaned and maintained stalls, paddocks, aisles, and common barn areas
- Assisted with tacking, untacking, and preparation of horses for riding or training sessions
- Monitored horse health and behavior, reporting concerns or injuries to supervisors
- Administered basic care such as blanketing, fly masks, and basic wound care as directed
- Maintained cleanliness and organization of tack rooms, feed rooms, and equipment
- Assisted with mucking stalls, hauling feed, and general barn maintenance
- Followed safety protocols to ensure a secure environment for horses, staff, and visitors
- Worked efficiently in all weather conditions and during early mornings, evenings, and weekends
- Collaborated with trainers, riders, and barn staff to support daily operations
Retail Sales Associate
The Paper Store
Millbury, Massachusetts
05.2022 - 04.2023
- Delivered friendly, personalized customer service in a specialty retail environment
- Assisted customers with greeting cards, gifts, stationery, and seasonal merchandise selection
- Operated POS systems accurately for sales, returns, and exchanges
- Maintained visually appealing displays and organized merchandise in accordance with store standards
- Restocked inventory and ensured proper pricing and product placement
- Assisted with gift wrapping and customization services
- Supported seasonal setups, promotions, and store resets
- Collaborated with team members to meet sales goals and maintain smooth daily operations
- Ensured a clean, welcoming store environment at all times
- Demonstrated product knowledge to enhance customer satisfaction and repeat business
Education
Doherty Memorial High School
Worcester, MassachusettsSkills
- Customer service
- Product knowledge
- Compliance training
- Inventory management
- Cash handling
- Money handling
- Account assistance
- Cash register operation
- Customer assistance
- POS system operation
- Barcode scanning
Timeline
Retail Sales Associate
Major Bloom
11.2025 - Current
Retail Sales Associate
Ocean State Job Lot
06.2025 - 10.2025
Kennel Worker
Daltons Cherrywood Kennel
06.2025 - 10.2025
Customer Service Representative
Nordstrom Rack
04.2023 - 01.2025
Retail Sales Associate
The Paper Store
05.2022 - 04.2023
Barn Staff Member
East Hill Farm
07.2021 - 08.2023
Barn staff/Equestrian Trail Guide
Ridge Valley Stables
07.2017 - Current
Doherty Memorial High School