Energetic, creative and eager to learn individual seeking a service or hospitality position that will allow me to use my skills. I am a friendly and hardworking person that enjoys interacting with others and working in a fast paced environment. I am seeking a workplace with a strong team that collaborates together to provide a excellent experience for both customers and employees.
Hi, I’m
Olivia Lorenzo
Dallas,TX
Summary
Overview
2
years of professional experience
Work History
Our Pride AcademyMiami, FL
Primary Teacher's Assistant
09.2021 - 08.2022
Job overview
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Assisted lead teachers with lesson plan creation and materials development.
- Documented student progress and communicated with parents to keep informed.
Trader Joe'sMiami, FL
Crew Member
02.2021 - 09.2021
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- After 3 month, was co-lead to the bread section and was in charge of buying and meeting daily sales goals.
- Performed cleaning of all store areas and stocking to high standards to provide excellent customer satisfaction.
- Safely operated warehouse equipment such as hand trucks and pallet jacks.
- Assisted in building decorative merchandise displays
Earth MIAMiami, FL
Food Server
08.2019 - 11.2019
Job overview
- Cultivated warm relationships with regular customers.
- Served meals to customers of the restaurant and facilitated a positive eating experience.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Organized and replenished supplies at food stations to optimize team performance.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Properly cleaned and closed the restaurant to ensure a successful next day.
Miami Seaquarium Key Biscayne, FL
Marine Mammal Training Intern
05.2018 - 08.2018
Job overview
- Assisted visiting customers of the aquarium with questions about animals, directions, and more while expressing a positive attitude that reflected the company.
- Managed daily needs and activities for the Dolphins including, medication and food preparation, safety supervision, and animal identification.
- Prepared for successful show arranging stage and selecting guest features for animal trainers.
Education
University of MiamiMiami, FL
Bachelor of Communications from General Communications
University Overview
Relevant Coursework
Public Speaking, Dialogue and Facilitation, Organizing for action and Psychology 101.
Ongoing education-currently on hiatus.
Skills
- TABC and Food Handler certified
- Very strong interpersonal skills
- Skilled at extending a positive, patient, and empathetic attitude in times of high stress/busyness
- Team building
- Time management
- Multitasking and organization
- Beginner to Intermediate in Spanish
- Proficient in all Microsoft platforms
Additional Information
Additional Information
Reference
Cristina Cartaya- Principal of Our Pride Academy
Phone number: 305-632-1030
Email: Ccartaya@ourprideacademy.org
Timeline
Primary Teacher's Assistant
Our Pride Academy
09.2021 - 08.2022
Crew Member
Trader Joe's
02.2021 - 09.2021
Food Server
Earth MIA
08.2019 - 11.2019
Marine Mammal Training Intern
Miami Seaquarium
05.2018 - 08.2018
University of Miami
Bachelor of Communications from General Communications
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