Olivia Louis
Chicago state university
Calumet City,IL
15
years of professional experience
Mission-driven professional with extensive experience in youth mentorship, community engagement, and hands-on program support. Proven ability to guide and support young leaders in structured, goal-oriented environments while maintaining safe, organized, and productive worksites. Experienced in facilitating workshops, coordinating daily activities, and collaborating with community organizations to strengthen support networks for at-risk youth. Strong conflict resolution and communication skills, with a demonstrated ability to de-escalate challenges and foster positive team dynamics. Currently pursuing a Bachelor’s degree in Psychology with an expected graduation in 2027, and deeply motivated to contribute to sustainable agriculture, food access, and community wellness through leadership and stewardship.
Work History
Mentor/Learner Assistant
2 Years- Created and led workshops on industry best practices, increasing participants’ understanding and application of key concepts.
- Implemented an evaluation system to assess the effectiveness of the mentoring program, leading to a 15% increase in participant satisfaction.
- Organized peer mentoring sessions, fostering collaboration and knowledge sharing among participants.
- Assisted faculty with classroom instruction by supporting students during lessons, answering questions, and reinforcing course concepts.
- Provided one-on-one and small-group academic support, helping students improve understanding, participation, and overall learning outcomes.
- Assisted faculty with classroom instruction by supporting students during lessons, answering questions, and reinforcing course concepts.
- Provided one-on-one and small-group academic support, helping students improve understanding, participation and overall learning outcomes.
Customer Service Representative
5 Years 6 Months- Utilized CRM software to track customer interactions and maintain accurate records of service requests.
- Managed high-volume inbound and outbound calls while ensuring adherence to company policies and procedures.
- Resolved customer complaints and disputes effectively, achieving a resolution rate of 95% on first contact.
- Remote
Direct Support Professional
10 Months- Facilitated communication between clients and their families, advocating for their needs and preferences.
- Developed personalized care plans in collaboration with healthcare professionals to meet individual goals.
- Assisted in medication management, ensuring clients adhered to prescribed schedules while monitoring for side effects.
Cafe Manager/Mentor
6 Years 1 Month- Oversaw daily operations of the café, ensuring exceptional customer service and a welcoming atmosphere.
- Trained and mentored staff on customer engagement strategies and product knowledge to enhance service quality.
- Maintained cleanliness and organization of the café environment to meet health and safety standards.
- Designed seasonal menus that reflected current trends and customer preferences, increasing sales by 10%.
Youth Advocate
2 Years 11 Months- Facilitated workshops and programs to empower youth, fostering personal growth and community engagement.
- Collaborated with local organizations to create support networks for at-risk youth, enhancing resource accessibility.
- Provided mentorship to individuals, guiding them in setting and achieving personal and educational goals.
- Trained volunteers and staff on best practices in youth advocacy, enhancing the overall impact of community initiatives.
Education
Bachelor Of Arts And Science - Psychology
High School Diploma
Skills
Mentorship & Youth Guidance Expert
Conflict Resolution & Life Skills Expert Coaching
Customer Service & Remote Communication Expert
Basic Health Support & Hygiene Assistance Expert
Microsoft Office & Adobe Suite Expert
Community Engagement & Event Coordination Expert
Accomplishments
- Dean’s List And Honor Roll at Chicago State University-Fall 2023, Spring 2024, Fall 2024, Spring 2025, Summer 2025, Fall 2025, and Spring 2026
Timeline
Mentor/Learner Assistant
Chicago state university
08.2024 - CurrentRead More
Direct Support Professional
Impact
04.2021 - 02.2022Read More
Customer Service Representative
Shiftsmart
07.2020 - 01.2026Read More
Cafe Manager/Mentor
Lawrence Hall Youth Services
06.2014 - 07.2020Read More
Youth Advocate
St Sabina Church
09.2011 - 08.2014Read More
Chicago State University
Bachelor Of Arts And Science from Psychology
Read More
Perspectives High School of Technology
High School Diploma
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