Olivia Lover
Concord,NH
Summary
I am a hardworking and enthusiastic employee that is always looking to learn about the customer service field and industry inside and out. I am always looking to pursues opportunities to learn new skills and contribute to group success. I offer strong background in teamwork, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Service Advisor
Cold Springs RV
07.2018 - Current
- Provided excellent customer care by responding to requests, questions and concerns in a timely manner
- Followed up with customers about resolved and ongoing issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for other departments in dealership
Education
High School Diploma -
John Stark Regional High School
WeareSkills
- Conflict resolution - Solving and dealing with customer issues in a timely and effective manner
- Progress reporting - Updating customers on repair status and answering any customer questions and concerns
- Workflow management - Scheduling and dispatching service work to technicians
- Strong work ethic
- Customer service - Creating and maintain a great customer relationship and rapport
- Teamwork - Working well with co-workers in all departments and coming to agreements and compromising
Timeline
Service Advisor
Cold Springs RV
07.2018 - Current
High School Diploma -
John Stark Regional High School