Erin White
Danville,IL
Summary
Dedicated and results-driven professional with a strong passion for helping others, eager to leverage expertise in IT support, customer service, advocacy, clerical work, and human resources to create a positive impact within the organization. Recognized for exceptional time management and problem-solving abilities, coupled with a reliable and adaptable nature that facilitates quick learning and skill application. Committed to driving team success and contributing to organizational growth through proactive engagement and a solutions-oriented mindset. Enthusiastic about supporting the company’s mission while fostering collaborative relationships.
Overview
17
17
years of professional experience
Work History
Corporate IT Support Specialist / Customer Service Representative
Walgreens
09.2008 - Current
- As an IT Support Desk Specialist at Walgreens, responsibilities encompassed providing technical assistance and support to users, diagnosing and resolving software and hardware issues, managing user accounts and access permissions, ensuring the smooth operation of IT systems and networks, and delivering exceptional customer service to internal stakeholders. Additionally, collaborated with cross-functional teams to implement and maintain IT infrastructure and contributed to ongoing process improvements to enhance efficiency and user experience.
- Remote
Education
High School Diploma -
Paxton-Buckley-Loda High School
01-1995
Skills
- Technology
- Windows, MacOS, MS Office Products (Teams, Word, Excel, PowerPoint), Slack, Google Products
- Troubleshooting software and hardware issues Providing technical support for desktops, laptops, printers, and mobile devices Managing user accounts and access permissions in Active Directory Utilizing help desk ticketing systems (eg, ServiceNow, Remedy) to track and resolve issues Performing software installations, updates, and patches Configuring and supporting email clients (eg, Outlook, Gmail) Remote desktop support tools (eg, TeamViewer, Remote Desktop Protocol) Backup and recovery solutions Knowledge of IT security best practices and protocols Providing end-user training and documentation Collaborating with cross-functional teams
- Social
- Communication: Effectively communicating technical information to non-technical users in a clear and understandable manner
- Customer Service: Demonstrating strong customer service skills by providing timely and helpful assistance to users and addressing their concerns with empathy and professionalism
- Problem-Solving: Utilizing analytical skills to diagnose and troubleshoot complex technical issues, finding innovative solutions to resolve problems efficiently
- Adaptability: Quickly adapting to changing technologies, processes, and priorities in a fast-paced IT environment
- Patience: Demonstrating patience and maintaining a positive attitude when dealing with frustrated or inexperienced users
- Teamwork: Collaborating effectively with colleagues and cross-functional teams to resolve issues, share knowledge, and contribute to project success
- Time Management: Prioritizing tasks effectively, managing workload efficiently, and meeting deadlines in a high-pressure support environment
- Attention to Detail: Paying close attention to detail when documenting issues, following procedures, and ensuring accuracy in resolving technical issues
- Empathy: Understanding and empathizing with users’ frustrations and concerns, and providing personalized support to address their needs
- Conflict Resolution: Resolving conflicts and diffusing tense situations with diplomacy and tact when dealing with challenging users or team dynamics
Timeline
Corporate IT Support Specialist / Customer Service Representative
Walgreens
09.2008 - Current
High School Diploma -
Paxton-Buckley-Loda High School
QUALIFICATIONS
- Outstanding versatility and adaptability.
- Exceptional communication and team-building abilities.
- A personable and experienced person.
- Acceptance, comprehension, and interaction of all ethnicities and identities.
- Worker who is well-organized and a self-starter.
- The capacity to handle several tasks in a stressful situation.
PROFESSIONAL SKILLS
- Human Resources related skills.
- Answered multiple phone lines.
- Filed papers, copied, faxed, scanned in documents, and many other office related skills.
- Excellent knowledge of many different kinds of insurance such as medical, dental, vision, life, etc.
- I am deeply committed to advocacy. I have assisted numerous individuals by supporting them in various manners. For instance, understanding the complexities of the healthcare system and medications.
OBJECTIVE
To contribute to your place of business’ success through the use of exceptional dedication and drive as a hard working individual.
Other
I possess a wealth of knowledge and hands-on experience in various fields, including insurance, advocacy, human resources, payroll, organizational abilities, managing several tasks at once, thriving in a high-energy setting, and numerous other skills and qualifications.