Olivia Ludin
Maggie Mcfly
Virginia Beach,VA
2
Languages
1
Certification
1
year of professional experience
Skilled in guest relations, issue resolution, and efficiency. I have the ability to enhance customer satisfaction through communication and multitasking in high-pressure environments. Enthusiastic professional with a strong foundation in guest relations and customer service, committed to delivering exceptional service and maintaining a clean, organized environment to enhance customer experience.
Work History
Restaurant Hostess
1 Year 3 Months- Managed guest reception, reservations, waitlists, seating preferences, and table flow to minimize wait times and maximize customer satisfaction.
- Delivered personalized customer service by answering questions, explaining menu items, addressing concerns, and accommodating guest requests and dietary needs.
- Handled high-volume phone inquiries, reservations, and to-go orders while assisting in-person guests and maintaining professionalism during peak hours.
- Utilized OpenTable and POS systems to manage reservations, process orders and payments, split bills, and provide accurate wait times.
- Collaborated with servers, kitchen staff, food runners, and bussers to coordinate guest needs and maintain efficient service; supported daily operations through order delivery, table resets, restocking, and opening/closing duties.
- Trained new hostess staff and cross-trained across front-of-house and back-of-house operations, including bar, kitchen, and to-go stations, providing flexible support during high-volume shifts.
Education
High School Diploma
- magna cum laude graduate
- Extracurricular Activities: Softball Player, 5 years
- FBLA Member
- Ranked in Top 21% of class
- Presidential Scholarship Recipient
- Think Big Virginia Scholarship Recipient
Skills
POS system operations
Task prioritization
Strong multitasking
Team collaboration
Effective communication
Problem-solving
Phone etiquette
Hospitality management
Active learning
Customer service
Certification
Seal of Biliteracy
CTE (Career and Technical Education)
CPR
CFL(Certified Financially Literate)
National Retail Federation Customer Service and Sales Professional (through marketing class in high school using RISE)
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Restaurant Hostess
Maggie Mcfly
05.2025 - 08.2026Read More
Frank W Cox High School
High School Diploma
Read More