- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Passionate about balancing physical health with mental and emotional wellness
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering
- Fundraising Events
Olivia Mangano
Brewerton,NY
Summary
Dynamic healthcare professional with extensive experience in clinical and administrative roles, adept at providing exceptional patient care and managing medical procedures alongside electronic health records. Proven expertise in histotechnology, including tissue sample preparation, staining, and embedding techniques, ensures the delivery of high-quality diagnostic results while maintaining rigorous laboratory standards. Strong background in public relations strategy development aligns with organizational goals, leveraging exceptional writing and communication skills to effectively engage target audiences. Recognized for collaborative teamwork, project management capabilities, and a flexible approach to evolving challenges, ready to make significant contributions in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant/Histotechnician
Empire Dermatology
Syracuse, NY
07.2025 - Current
- Assisted in patient intake and registration processes, ensuring accurate data collection.
- Managed appointment scheduling and follow-ups to optimize clinic workflow.
- Assisted in various dermatological procedures under supervision.
- Educated patients on skincare regimens and post-treatment care to enhance patient satisfaction.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Operated microtomes and embedding centers to produce high-quality tissue samples.
- Conducted routine maintenance on laboratory equipment to ensure optimal performance.
- Collaborated with pathologists to analyze histological slides for diagnostic purposes.
- Led quality assurance initiatives to enhance accuracy of staining and sectioning processes.
- Ensured high-quality patient care through precise execution of histotechnician duties and attention to detail.
- Contributed to the timely delivery of pathology reports by maintaining efficient workflow and prioritizing tasks.
Beverage Cart Attendant
Northern Pines Golf Course
Cicero, NY
05.2025 - Current
- Provided exceptional customer service to golfers, ensuring a positive experience on the course.
- Operated beverage cart efficiently, maintaining stock levels and timely deliveries throughout shifts.
- Assisted in managing inventory, tracking sales trends and product availability to optimize offerings.
- Collaborated with golf course staff to coordinate event beverage services, enhancing overall guest satisfaction.
EMT-B/Driver
TLC EMS
Cortland, NY
07.2023 - 07.2025
- Function as primary provider on calls.
- Operate and drive the ambulance to and from the scene.
- Take vitals, help with PCR, and assist in patient movement.
- Responded to emergency calls and provided medical assistance to patients in a timely manner
- Assessed patient conditions, performed initial triage, and administered appropriate medical treatments
- Collaborated with other healthcare professionals to ensure seamless patient care and transfer
- Operated and maintained emergency medical equipment, including defibrillators, oxygen tanks, and stretchers
- Administered medications as directed by physicians or under standing orders
- Performed CPR (Cardiopulmonary Resuscitation) when necessary to revive unresponsive patients
- Managed high-stress situations calmly while prioritizing critical tasks based on the severity of injuries or illnesses
- Provided emotional support to patients during transportation to hospitals or other healthcare facilities
- Maintained cleanliness of ambulances and restocked supplies after each call or shift
- Delivered emergency medical care in high-pressure environments, ensuring patient stability during transport.
- Collaborated with medical personnel to assess patient conditions and determine appropriate treatments.
- Maintained medical equipment and supplies, ensuring readiness for emergency response situations.
EMT-B/Driver FTO
Harpur's Ferry Student Volunteer Ambulance Service
Binghamton, NY
09.2022 - 05.2025
- Provided immediate patient care during emergencies, including CPR and first aid interventions.
- Operated medical equipment and tools, ensuring readiness for diverse emergency situations.
- Collaborated with team members to assess patient conditions and determine treatment plans.
- Documented patient information accurately in electronic health records for continuity of care.
- Operated emergency vehicles to transport patients safely to medical facilities.
- Collaborated with medical personnel to ensure effective patient care during transport.
- Trained new drivers on operational procedures and emergency response techniques.
- Developed efficient routes for timely patient delivery while considering traffic conditions.
- Documented transportation logs and incident reports accurately for regulatory compliance.
- Coordinated communication between dispatchers and medical teams to enhance service efficiency.
- Ensured timely arrivals at hospitals by maintaining open communication with dispatchers and adhering to strict transport schedules.
- Completed required training programs and certifications, staying current on industry best practices for emergency transportation.
Public Relations Officer
Harpur's Ferry Student Volunteer Ambulance Service
Binghamton, NY
05.2024 - 05.2025
- Utilized social media platforms (such as Twitter, Facebook) to engage with followers/fans and drive positive sentiment towards the brand
- Assisted in the development and execution of social media strategies to increase awareness and engagement
- Created engaging content for various social media platforms
- Developed and implemented comprehensive communication strategies to promote organizational initiatives and programs
- Coordinated outreach events and campaigns to increase awareness of organization's mission and goals
- Coordinated fundraising events, including logistics, vendor management, and volunteer coordination
- Developed and implemented fundraising strategies to enhance engagement and retention.
- Developed event timelines and budgets, optimizing resources
Manager
Bianchi's Pizza and Catering
Solvay, NY
03.2020 - 09.2022
- Analyzed and resolved quality and customer service issues, recommending system improvements.
- Accomplished department objectives by managing staff and evaluating activities.
- Counseled and disciplined employees, driving performance improvement.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Assigned, prioritized and delegated tasks and responsibility to departmental employees.
Education
Minor - Health and Wellness
Binghamton University
Binghamton, NY05.2025
B.A. - PSYCHOLOGY
Binghamton University
Binghamton, NY05.2025
Skills
- Stocking and Receiving
- Customer service
- Complex Problem-Solving
- Food and Beverage Management
- Restaurant experience
- POS
- Public Relations
- Communication skills
- Medication administration
- Basic life support
- Patient assessment
- Triage
- Medical terminology
- HIPAA compliance
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- EMR / EHR
Certification
- EMT-B July 2023 to Present
- BLS Certification December 2022 to Present
- AED Certification October 2022 to Present
- CPR Certification September 2022 to Present
- Driver's License
Interests
Timeline
Medical Assistant/Histotechnician
Empire Dermatology
07.2025 - Current
Beverage Cart Attendant
Northern Pines Golf Course
05.2025 - Current
Public Relations Officer
Harpur's Ferry Student Volunteer Ambulance Service
05.2024 - 05.2025
EMT-B/Driver
TLC EMS
07.2023 - 07.2025
EMT-B/Driver FTO
Harpur's Ferry Student Volunteer Ambulance Service
09.2022 - 05.2025
Manager
Bianchi's Pizza and Catering
03.2020 - 09.2022
B.A. - PSYCHOLOGY
Binghamton University
Minor - Health and Wellness
Binghamton University