Olivia Marker
Charles Town,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Associate
EnviroTech Pest Services
Charles Town, WV
06.2022 - Current
- Developed and maintained spreadsheets in Excel to track and chart information
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated efficient calendars for multiple staff members by factoring in schedule availability and load limitations.
- Managed over 50 outgoing customer calls per day.
- Scheduled and rescheduled service appointments for customers.
Member Services Specialist
Wellness & Recreation at NC State
Raleigh, NC
01.2022 - 05.2022
- Sold memberships, guest passes, lockers and other programs and services to patrons.
- Processed payments through Fusion, point of sale software and credit card processing.
- Assisted as needed in all required departmental functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Devised workaround solutions for membership-related issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Handled over 10 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Ice Cream Scooper
Harpers Ferry Ice Cream Shoppe ‒
Harpers Ferry, WV
07.2020 - 08.2021
- Mastered POS systems to handle cash and card payments ranging from $200 to $1000 per shift
- Provided friendly customer service all while remaining calm during periods of high volume
- Upheld all local COVID-19 safety protocols including increased sanitization, enforcing mask policies, and ensuring limited capacity
- Explained ice cream flavors, toppings, sundaes and other frozen concoctions to customers.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Provided details on seasonal flavor availability, ice cream source, allergens and specials.
Special Needs Caregiver
Private Residence
Stephens City, VA
06.2020 - 08.2020
- Kept individual engaged in social networks and communities for personal health and growth.
- Prepared meals and snacks and fed individual.
- Built and maintained rapport with individual and family members to facilitate trusting caregiver relationship.
- Assisted with daily living activities, running errands and household chores.
- Provided compassionate and individual-focused care to cultivate well-being.
Education
Bachelor of Arts - Psychology
North Carolina State University
Raleigh, NC05.2025
High School Diploma -
Washington High School
Charles Town, WV05.2021
Skills
- Work well in team or individual environment
- Strong written and verbal communication skills
- Strong leadership skills
- Multitasking and Prioritization
- Issue and Complaint Resolution
- Upbeat and Positive Personality
Certification
Certified Associate in Visual Communication using Adobe Photoshop CS6
Timeline
Office Associate
EnviroTech Pest Services
06.2022 - Current
Member Services Specialist
Wellness & Recreation at NC State
01.2022 - 05.2022
Ice Cream Scooper
Harpers Ferry Ice Cream Shoppe ‒
07.2020 - 08.2021
Special Needs Caregiver
Private Residence
06.2020 - 08.2020
Bachelor of Arts - Psychology
North Carolina State University
High School Diploma -
Washington High School
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