Monique Stroud
Chicago,IL
Summary
Dedicated and determine to seek a permanent office associated position, where I contribute my communication and data entry skills. I’m very motivated and professional with a strong customer service and clerical background.
Overview
14
14
years of professional experience
Work History
Office Associate
22nd Century Technologies Chicago IL
STATE OF ILLINOIS IDFPR DIVISION OF BANKING
06.2015 - Current
- Managed NMLS workflows and optimized system functionality to support daily task execution.
- Oversaw daily removal operations to enhance workflow efficiency. Cultivated sponsorship opportunities to drive organizational growth.
- Supported mortgage banking activities to ensure compliance with regulatory amendments and licensing requirements.
- Executed timely and accurate licensing processes for loan officers to ensure compliance and operational integrity.
- Reviewed and communicated state professional licensing rules and regulations to maintain industry standards.
- Supported resolution of mortgage repurchase demands to maintain operational integrity and client satisfaction.
- Facilitated efficient office administration by managing document preparation and organizational tasks.
- Oversaw application processing for licensure and renewal to maintain compliance with state regulations. Facilitated communication between applicants and regulatory bodies to enhance service delivery.
Customer Service Representative
Premier Staffing Inc. Chicago IL
STATE OF ILLINOIS- DEPARTMENT OF AGING
04.2012 - 01.2014
- Directed payroll processes for a diverse client base of over 100, maintaining accuracy and regulatory compliance.
- Provided timely and accurate customer service solutions to support operational efficiency.
- Directed daily processing and timekeeping functions to support streamlined workflows.
- Administered client database to ensure accurate and up-to-date information for enhanced service delivery.
- Delivered comprehensive training programs for new trainees to ensure adherence to regulatory standards.
- Oversaw payroll processing to guarantee compliance with relevant regulations and standards.
- Oversaw daily operations of Illinois ITT building within Department of Aging. Collaborated with team members on project tasks to enhance service delivery. Fostered a supportive atmosphere for staff and clients.
- Oversaw management of state resources to enhance community initiatives. Collaborated with cross-functional teams to develop and implement programs addressing local needs. Delivered administrative support to facilitate seamless operations.
Education
High School Diploma - Accounting
Harold Washington College
Chicago, IL01.2008
High School Diploma -
Curie High School
Chicago, IL01.2002
Skills
Utilized extensive customer service experience to effectively address client inquiries and resolve issues
Leveraged Microsoft Word and Excel to enhance productivity and efficiency in task execution
Oversaw data entry processes to enhance record management efficiency Coordinated with team members to streamline information handling Implemented best practices for data accuracy and accessibility
Oversaw document organization processes to enhance operational efficiency Led initiatives to streamline filling procedures, resulting in improved workflow Coordinated with team members to ensure timely completion of documentation tasks
Oversaw project teams in navigating complex tasks and resolving issues Championed initiatives to improve operational processes and team collaboration Fostered an environment of proactive problem-solving to drive project success
Utilized comprehensive training in NMLS and Clear System to enhance workflow efficiency
Timeline
Office Associate
22nd Century Technologies Chicago IL
06.2015 - Current
Customer Service Representative
Premier Staffing Inc. Chicago IL
04.2012 - 01.2014
High School Diploma - Accounting
Harold Washington College
High School Diploma -
Curie High School