Olivia Matecki
St Louis,MO
Summary
Dynamic and empathetic professional with a proven track record in customer service and cleanliness maintenance, honed across roles at Saint Joan of Arc Kid Kare and Red Lobster. Excelled in creating safe and welcoming environments, achieving high levels of customer satisfaction. Skilled in multitasking and communication, effectively enhancing team efficiency and client experience.
Overview
8
8
years of professional experience
Work History
Daycare Worker
Saint Joan of Arc Kid Kare
07.2021 - Current
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Distributed food, napkins, and beverages in preparation for snack time.
Cashier
Incredible Pizza
08.2020 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Party Hostess
Incredible Pizza Company
08.2020 - 06.2021
- Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
- Completed opening and closing checklists of facility to verify security of building, staff and parking area.
- Completed party checklist to confirm each party received contracted elements of party package.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
Hostess
Red Lobster
11.2019 - 02.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Busser
Red Lobster
11.2016 - 02.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
BA - Elementary Education
Webster University
St. Louis, MONerinx Hall
Webster Groves MO05.2022
Skills
- Patience and empathy
- Infant care
- Cleaning and sanitizing
- Health and safety regulations
- Social development
- Safety and supervision
- Cleaning and sanitation
- Phone etiquette
- Effective multitasking
- Customer service
- Greeting guests
- Exceptional communication
- Cleanliness maintenance
- Payment processing
Timeline
Daycare Worker
Saint Joan of Arc Kid Kare
07.2021 - Current
Cashier
Incredible Pizza
08.2020 - 06.2021
Party Hostess
Incredible Pizza Company
08.2020 - 06.2021
Hostess
Red Lobster
11.2019 - 02.2020
Busser
Red Lobster
11.2016 - 02.2020
BA - Elementary Education
Webster University
Nerinx Hall
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