Olivia Matheny
Bend
Summary
Experienced with managing customer interactions and ensuring a pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
11
11
years of professional experience
Work History
Housekeeper
Tetherow Resort
08.2024 - 10.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Waitress
Red Robin
01.2024 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Juice Bar Barista
Just Cut Organic Juice Bar and Fitness
09.2015 - 08.2021
- Handled cash transactions accurately, maintaining responsibility for daily register reconciliations and reporting discrepancies as necessary.
- Contributed ideas for promotional events or collaborations that led to increased foot traffic at the juice bar location.
- Actively participated in routine inventory audits, identifying discrepancies early on which helped maintain accurate stock levels.
- Assisted in marketing efforts by actively promoting seasonal specials and limited-time offers to customers both in-store and via social media channels.
Lead Barista
Saturday Market
01.2019 - 02.2020
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Bar Tender
Kobolt Brewery
02.2018 - 12.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Waitress
Black Bear Diner
07.2013 - 02.2015
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Associate of Arts - Muscle Therapy
Central Oregon Community College
Bend, OR05-2014
High School Diploma -
Redmond Proficiency Academy
Redmond, OR05-2012
Skills
- Teamwork
- Customer service
- Strong multitasking
- Team collaboration
- Cleanliness
- Attention to detail
- Safe food handling
- Hospitality service expertise
Timeline
Housekeeper
Tetherow Resort
08.2024 - 10.2024
Waitress
Red Robin
01.2024 - 07.2024
Lead Barista
Saturday Market
01.2019 - 02.2020
Bar Tender
Kobolt Brewery
02.2018 - 12.2018
Juice Bar Barista
Just Cut Organic Juice Bar and Fitness
09.2015 - 08.2021
Waitress
Black Bear Diner
07.2013 - 02.2015
Associate of Arts - Muscle Therapy
Central Oregon Community College
High School Diploma -
Redmond Proficiency Academy
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