Olivia Matheny
Bend
Summary
Experienced with managing customer interactions and ensuring a pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Overview
11
11
years of professional experience
Work History
Housekeeper
Tetherow Resort
Bend, OR
08.2024 - 10.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Waitress
Red Robin
Bend, OR
01.2024 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Juice Bar Barista
Just Cut Organic Juice Bar and Fitness
Redmond, OR
09.2015 - 08.2021
- Handled cash transactions accurately, maintaining responsibility for daily register reconciliations and reporting discrepancies as necessary.
- Contributed ideas for promotional events or collaborations that led to increased foot traffic at the juice bar location.
- Actively participated in routine inventory audits, identifying discrepancies early on which helped maintain accurate stock levels.
- Assisted in marketing efforts by actively promoting seasonal specials and limited-time offers to customers both in-store and via social media channels.
Lead Barista
Saturday Market
Bend, OR
01.2019 - 02.2020
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Bar Tender
Kobolt Brewery
Redmond, OR
02.2018 - 12.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Waitress
Black Bear Diner
Redmond, OR
07.2013 - 02.2015
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Associate of Arts - Muscle Therapy
Central Oregon Community College
Bend, OR05-2014
High School Diploma -
Redmond Proficiency Academy
Redmond, OR05-2012
Skills
- Teamwork
- Customer service
- Strong multitasking
- Team collaboration
- Cleanliness
- Attention to detail
- Safe food handling
- Hospitality service expertise
Timeline
Housekeeper
Tetherow Resort
08.2024 - 10.2024
Waitress
Red Robin
01.2024 - 07.2024
Lead Barista
Saturday Market
01.2019 - 02.2020
Bar Tender
Kobolt Brewery
02.2018 - 12.2018
Juice Bar Barista
Just Cut Organic Juice Bar and Fitness
09.2015 - 08.2021
Waitress
Black Bear Diner
07.2013 - 02.2015
Associate of Arts - Muscle Therapy
Central Oregon Community College
High School Diploma -
Redmond Proficiency Academy