Olivia Maxwell
Waynesboro
Summary
Dedicated professional known for exceptional customer service, problem-solving, and teamwork. Proven ability to manage high call volumes while maintaining a positive attitude and ensuring customer satisfaction.
Reliable and adaptable professional with extensive experience in customer service and inventory management. Recognized for strong multitasking abilities and commitment to achieving quality standards, consistently enhancing customer satisfaction and operational efficiency.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
VCC
Valvoline Instant Oil Change
Waynesboro, MS
09.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
Commercial Specialist
AutoZone
Laurel, MS
08.2022 - 09.2023
- Managed inventory levels to ensure product availability and timely replenishment.
- Analyzed sales data to identify trends and optimize pricing strategies.
- Developed and maintained relationships with key suppliers to negotiate favorable terms.
- Trained team members on product knowledge and customer service best practices.
- Implemented promotional strategies that increased customer engagement and sales volume.
- Provided exceptional customer support to resolve inquiries and enhance satisfaction levels.
- Achieved higher client satisfaction by providing tailored commercial solutions for their business needs.
- Provided exceptional customer service by addressing issues promptly and ensuring complete satisfaction throughout all transactions.
Parts Department Associate
Kim's Toyota
Laurel, MS
08.2021 - 08.2022
- Managed inventory levels to ensure timely availability of parts and accessories.
- Assisted customers with product inquiries, providing accurate information and recommendations.
- Processed incoming shipments, verifying accuracy and organizing stock efficiently.
- Supported sales staff by identifying parts for customer orders and special requests.
- Collaborated with service department to streamline parts delivery for repairs and maintenance.
Assistant Store Manager
AutoZone
Waynesboro, MS
08.2007 - 08.2022
- Oversaw daily store operations ensuring optimal customer service and satisfaction.
- Mentored and trained team members to enhance product knowledge and performance.
- Implemented inventory management strategies to minimize stock discrepancies.
- Analyzed sales data to identify trends and drive promotional strategies.
- Coordinated scheduling for staff, optimizing labor efficiency during peak hours.
- Resolved customer complaints effectively, improving overall store reputation.
- Collaborated with upper management on strategic initiatives to boost sales growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
High School Diploma -
Southern Choctaw High School
Silas, AL05-1999
Southern Choctaw Elementary School
Gilbertown, AL03-1995
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
Timeline
VCC
Valvoline Instant Oil Change
09.2023 - Current
Commercial Specialist
AutoZone
08.2022 - 09.2023
Parts Department Associate
Kim's Toyota
08.2021 - 08.2022
Assistant Store Manager
AutoZone
08.2007 - 08.2022
High School Diploma -
Southern Choctaw High School
Southern Choctaw Elementary School