Raven Ervin
San Antonio
Summary
Seasoned Customer Service Representative with 10 years of experience in banking and medical sectors, adept at handling inbound and outbound calls, account updates, and dispute resolution. Skilled in fraud detection and resolution, with a strong track record of improving customer satisfaction. Seeking to leverage expertise as a Remote Customer Service Representative.
Overview
12
12
years of professional experience
1
1
Certification
Work History
VCC
Valvoline Instant Oil
San Antonio
12.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
CSR - Customer Service Representative
TCM Bank
New Braunfels
03.2021 - Current
- Managed a high volume of both inbound and outbound customer calls, ensuring queries were resolved efficiently and accurately.
- Provided comprehensive support for account management, including scheduling appointments, processing payments, and maintaining up-to-date client profiles.
- Conducted thorough clean-up of accounts flagged for fraudulent activity, contributing to the integrity and security of customer information.
Customer Service Representative
Wells Fargo
San Antonio
03.2022 - 10.2023
- Provided comprehensive support to clients by efficiently resolving account inquiries and disputes, ensuring customer satisfaction and maintaining account integrity.
- Managed and updated client information in the database to keep records current and support operational excellence.
CSR - Customer Service Representative
SMI
San Antonio
06.2018 - 11.2021
- Managed customer accounts by updating personal information and processing payments to ensure accurate and up-to-date records.
- Conducted outbound calls to customers as reminders for upcoming payment deadlines, facilitating timely account settlements.
Post Close Rep
U.S.B Banking
San Antonio
12.2020 - 06.2021
- Provided comprehensive support for account management activities following closure to ensure seamless financial transitions for members.
- Managed and maintained brokerage accounts, ensuring accuracy and adherence to regulatory standards.
Customer Service Representative
QTC Medical Group
San Antonio
02.2020 - 08.2020
- Coordinated appointment scheduling for veterans seeking pension and compensation benefits, ensuring timely access to services.
- Provided customer support by addressing inquiries and resolving issues related to benefit appointments, enhancing overall client satisfaction.
Fraud Representative
CBE Companies
New Braunfels
10.2016 - 06.2018
- Managed a high volume of inbound and outbound communication, ensuring accurate closure and updates of customer accounts.
- Provided comprehensive assistance to customers, addressing and resolving inquiries effectively.
Front Office Receptionist
Mosaic Medical
San Antonio
11.2013 - 04.2017
- Managed front office operations, ensuring efficient client reception and accurate queue system management.
- Handled a high volume of inbound and outbound calls, maintaining exceptional levels of customer service.
- Updated client accounts and coordinated appointment scheduling, including both cancellations and new bookings.
Education
High Diploma -
Karen Wagner High School
San Antonio, TX01.2013
Skills
- Microsoft Word
- Call Center
- Customer Care
- Customer Support
- Excel
- Accounting
- Microsoft Office
- Data Entry
- Customer Service
- Account Management
- Computer Literacy
- Phone Etiquette
- Typing
- Communication Skills
- Dual Screens
- Microsoft Outlook
- Administrative Experience
- Office Administration
- Front Desk
- Documentation Review
- Banking
- Technical Support
- Leadership Development
- Hipaa
- Quality Assurance
- Microsoft Excel
- Experience Working With Students
- Cold Calling
- Research
- Financial Services
- Computer Skills
- Salesforce
- Driving
- Computer Networking
- Fraud Prevention and Detection
- Data entry
- Customer service
- Problem solving
- Supervision and leadership
- Team building
- Good Telephone Etiquette
- Organizational skills
Certification
- Driver's License, 05/10 to 05/24
- High School Diploma, 02/13 to Present
Timeline
VCC
Valvoline Instant Oil
12.2024 - Current
Customer Service Representative
Wells Fargo
03.2022 - 10.2023
CSR - Customer Service Representative
TCM Bank
03.2021 - Current
Post Close Rep
U.S.B Banking
12.2020 - 06.2021
Customer Service Representative
QTC Medical Group
02.2020 - 08.2020
CSR - Customer Service Representative
SMI
06.2018 - 11.2021
Fraud Representative
CBE Companies
10.2016 - 06.2018
Front Office Receptionist
Mosaic Medical
11.2013 - 04.2017
High Diploma -
Karen Wagner High School