Olivia Menard

• Handled various accounting transactions.
• Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Monitored and reported suspicious activity in line with bank security policies.
• Maintained friendly and professional customer interactions.
• Assisted customers with compromised debit cards and issued new credentials.
• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
• Referred customers to other banking departments for specialized services.
• Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

Proficient in working cash registers, processing payments, and handling cash.

Ability to manage customer complaints

and resolve issues effectively.