OLIVIA MERELL
Fort Smith,AR
Summary
Dedicated and results-driven professional with a diverse background in customer service, food service, and technical proficiency. Adept at seamlessly combining exceptional communication skills with hands-on experience in data management, customer relationship management, and kitchen operations. Demonstrated expertise in optimizing food display strategies and efficiently managing high-volume customer orders. Seeking an opportunity to leverage a versatile skill set to contribute positively within a collaborative team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deli Associate
Walmart
01.2021 - Current
- Spearheaded strategic updates to food displays, cases, and various sales areas, resulting in a notable surge in the visibility and sales of featured specialty items
- Orchestrate the streamlined processing of a remarkable volume of customer orders daily, exemplifying unparalleled speed and precision
- Maneuver the handling of phone inquiries, adeptly providing comprehensive information about available products, services, and menu items
- Demonstrate mastery in completing orders, showcasing keen attention to detail while slicing, weighing, packaging, and pricing an array of meats and cheeses
- Exemplified unwavering commitment to upholding and enforcing stringent food safety and sanitation protocols in strict alignment with company standards and regulatory agencies
- Ensured the highest levels of safety and quality in all aspects of food handling.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices
Customer Service
Experian
01.2020 - 01.2021
- Showcased exceptional communication prowess through active listening, adeptly discerning customer needs, and swiftly formulating actionable strategies to facilitate prompt objective achievement
- Demonstrated proficiency in utilizing advanced systems to meticulously capture consumer data, ensuring absolute accuracy and unwavering compliance with established protocols
- Educated customers with finesse on effective dispute management strategies, presenting an array of immediate resolution options with a polished and customer-centric approach
- Handled confidential and susceptible information with the utmost professionalism, rigorously adhering to guidelines and federal regulations
- Instructed and guided consumers through the intricacies of credit bureau processes, translating complex information into understandable terms while offering clear directives on necessary steps for requesting accurate corrections.
Fresh Associate / Bread BakerOctober
Walmart
01.2018 - 10.2020
- Exemplified unwavering commitment to upholding and enforcing stringent food safety and sanitation protocols in strict alignment with company standards and regulatory agencies
- Showcased exceptional communication prowess through active listening, adeptly discerning customer needs, and swiftly formulating actionable strategies to facilitate prompt objective achievement
- Ensured the highest levels of safety and quality in all aspects of food handling.
Goodyear Fleet HQ
01.2018 - 10.2018
- Orchestrated seamless service delivery to the commercial trucking industry, leaving an indelible mark through unwavering commitment and impeccable assistance
- Meticulously ensured a stellar customer service experience as a cornerstone of operations, consistently surpassing expectations by going the extra mile
- Efficiently managed a high volume of assistance calls from customers, swiftly locating optimal service providers within the vicinity
- Exhibited precision in data entry, meticulously inputting comprehensive call details into computer systems and seamlessly communicating them to service providers.
StaffAugust
McAlister's Deli, Kitchen
01.2017 - 01.2018
Kitchen Crew MemberMay
Braum, Ice, Dairy Stores
01.2016 - 08.2017
Customer Service
Pizza Hut
01.2015 - 05.2016
Education
High School Diploma -
South Side High School
Fort Smith, AR05.2016
Skills
- Proficient in Microsoft Office Suites
- Data management
- Efficient Dispatcher
- Call center
- Customer Relationship
- Inventory
- Produce Specialist
- Food Quality
- Kitchen Operations
- Food Safety
- Customer-Centric
- Focus
- Tech-Savvy
- Adaptability
- Attention to Detail
- Regulatory Compliance
Certification
Data Management Food Service Efficient Dispatcher Call Center Customer Relationship Inventory Produce Specialist Food Quality Kitchen Operations Expert Food Safety Customer-Centric Focus Tech-Savvy Professional
Languages
English
Native or Bilingual
Timeline
Deli Associate
Walmart
01.2021 - Current
Customer Service
Experian
01.2020 - 01.2021
Fresh Associate / Bread BakerOctober
Walmart
01.2018 - 10.2020
Goodyear Fleet HQ
01.2018 - 10.2018
StaffAugust
McAlister's Deli, Kitchen
01.2017 - 01.2018
Kitchen Crew MemberMay
Braum, Ice, Dairy Stores
01.2016 - 08.2017
Customer Service
Pizza Hut
01.2015 - 05.2016
High School Diploma -
South Side High School
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