Olivia Michels-Kehring
Menomonee Falls,WI
Summary
Seeking a position in a supportive and comfortable environment that encourages positive growth. Desire to work closely with clients to promote, coordinate and organize future business.
Overview
7
7
years of professional experience
Work History
Front of House Manager
Hot House Tavern
Menomonee Falls, WI
04.2023 - Current
- Coordinated events such as beer and wine dinners, St.Patrick's Day and Easter brunch. Designed themes, coordinated decorations, audio and visual equipment, and promotional materials to enhance the event atmosphere.
- Designed marketing materials such as flyers, posters, social media ads, and website content for special events and live music.
- Developed engaging content for event websites and social media channels, increasing online visibility and participation.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached and developed team members to support employee growth and development.
- Interviewed, hired and trained new employees.
- Coordinated with back-of-house management to ensure seamless service.
- Solely responsible for the opening and closing duties of the bar and restaurant.
Lead Cashier
Ulta Beauty
Menomonee Falls, WI
09.2022 - 11.2023
- Trained new hires on register operations, properly scanning items for clearance and corporate returns, disposing of returned makeup and assisting guests at registers and on the floor.
- Delivered the best customer service with each guest by assisting in shade matching, recommending new products and helping guests create skin and makeup routines.
Medical Aesthetician
Forefront Dermatology
Brookfield, WI
09.2021 - 09.2022
- Performed laser vein therapy and laser hair removal procedures.
- Scheduled patient consultations and treatments.
- Delivered thorough IPL treatments, Laser Hair Removal, Glycolic Chemical Peels, Radiofrequency treatments and muscle toning with EMSculpt.
- Created and updated patient profile notes to document treatments and preferences using medical software, EMA and NextGen.
Medical Receptionist
Forefront Dermatology
Brookfield, WI
09.2021 - 09.2022
- Entered insurance, demographics and health history into patient database using Phreesia, EMA and NextGen.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Esthetician
Studio 890 Salons
Elm Grove, WI
04.2021 - 09.2021
- Educated clients on skin care procedures and products.
- Provided excellent customer service and skincare treatments to clients.
- Recommended home care regimen for desired results.
- Built positive client relationships and guided clients through treatments.
- Performed facial treatments and waxing services
Customer Service Representative
Current Electric Company
Brookfield, WI
02.2018 - 02.2019
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize electrical sales.
- Answered inbound calls and directed to designated individuals or departments.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Documented conversations with customers to track requests, problems and solutions.
Education
Aesthetician - Esthetics
Aveda Institute Madison
Madison, WI10.2020
Some College (No Degree) - Marine Biology
Carroll University
Waukesha, WI05.2019
High School Diploma -
Pewaukee High School
Pewaukee, WI06.2018
Skills
Strive for continuous education
Exceptional communication
Approachable and creative personality
Enjoy working close with others
Genuinely care to make people happy
Managing a large team of front of house employees
Timeline
Front of House Manager
Hot House Tavern
04.2023 - Current
Lead Cashier
Ulta Beauty
09.2022 - 11.2023
Medical Aesthetician
Forefront Dermatology
09.2021 - 09.2022
Medical Receptionist
Forefront Dermatology
09.2021 - 09.2022
Esthetician
Studio 890 Salons
04.2021 - 09.2021
Customer Service Representative
Current Electric Company
02.2018 - 02.2019
Aesthetician - Esthetics
Aveda Institute Madison
Some College (No Degree) - Marine Biology
Carroll University
High School Diploma -
Pewaukee High School
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