Dedicated professional with expertise in customer assistance within food and hospitality services. Experienced in community outreach and mental health advocacy, delivering effective communication and support. Proven track record of enhancing guest experiences and fostering team collaboration.
Overview
13
13
years of professional experience
Work History
Mental Health Advocate
NAMI - National Alliance Of Mental Illness
Chicago, Illinois
10.2019 - Current
Advocated for mental health awareness through community outreach programs, increasing community engagement and understanding of mental health issues.
Engaged in policy discussions that shaped mental health legislation, contributing to more effective support systems for individuals in need.
Provided emotional support and crisis intervention to individuals in need of mental health services.
Educated families on mental illness and its daily impact, empowering them to better support loved ones and reduce stigma.
Church Hostress
Lifechangers Intl
Chicago, Illinois
12.2016 - 04.2020
Welcomed guests with a friendly demeanor and positive attitude.
Assisted with inquiries and provided directions.
Communicated effectively with team members to resolve issues quickly.
FedEx Package Handler
FedEx
BedFord Park, IL
10.2018 - 01.2019
Loaded and unloaded packages from delivery trucks safely.
Scanned shipping labels for tracking and inventory management.
Operated conveyor belts and machinery for efficient package movement.
Assisted in loading delivery trucks with prepared packages.
Inspected packages for damages or defects and recorded any issues found.
Concessions Cashier
Solider Field
Chicago, Illinois
06.2013 - 12.2018
Delivered exceptional customer service to create positive guest experiences.
Ensured cleanliness and organization of concessions area to promote a welcoming environment.
Managed cash registers, accurately counted money, and recorded daily sales and expenditures.
Performed opening duties including counting money in cash drawer and verifying daily deposits against receipts.
Meat Packer
Bridgeford
Chicago, Illinois
12.2017 - 04.2018
Pack meat products according to company standards and guidelines.
Maintain cleanliness and organization of packing area throughout the day.
Worked effectively in damp and cold conditions to safely process meat.
Placed prepared, marinated, processed and cut or cubed meat into styrofoam or plastic packs.
Education
High School Diploma -
Young Women's Leadership Charter School
Chicago, IL
05-2008
Some College (No Degree) - Early Childhood Special Education
Kendall College
IL
Skills
Customer assistance and financial processing
Team collaboration
Effective communication
Hospitality services
Concession management
Client relations
Package sorting
Loading operations
Food safety and sanitation
Time management
Meat processing techniques
Interpersonal skills
Community outreach
Visitor greeting
Mental health education
Emotional support
Social media advocacy
Peer support
Timeline
Mental Health Advocate
NAMI - National Alliance Of Mental Illness
10.2019 - Current
FedEx Package Handler
FedEx
10.2018 - 01.2019
Meat Packer
Bridgeford
12.2017 - 04.2018
Church Hostress
Lifechangers Intl
12.2016 - 04.2020
Concessions Cashier
Solider Field
06.2013 - 12.2018
High School Diploma -
Young Women's Leadership Charter School
Some College (No Degree) - Early Childhood Special Education