Olivia Mitnick
Chagrin Falls,Ohio
Summary
Motivated server with an engaging personality and flexible approach, adept at anticipating customer needs to ensure enjoyable dining experiences with an upbeat, friendly demeanor. Highly organized, creative, and enthusiastic professional with over 7 years of experience in social media management and marketing.
Overview
9
9
years of professional experience
Work History
Project Manager, Accounting Assistant
Amerigreen Solar
11.2022 - Current
- Effectively managed a diverse portfolio of projects concurrently, prioritizing tasks based on urgency, resource availability, and alignment with organizational goals. Orchestrated the planning, design, and scheduling of phases for large-scale solar projects, formulating meticulous project plans encompassing precise timelines, key milestones, and budgetary needs. Ensured the prompt delivery of high-caliber outcomes and achieved outstanding customer satisfaction through proactive client education, diligent issue resolution, and consistently surpassing expectations during all stages of the engagement. Additionally, handled financial records and meticulously verified sales commissions to ensure accuracy and fairness for sales team members.
Server, Cocktail Waitress
Harriets / The H.wood Group
01.2019 - 11.2021
- Delivered food and beverages efficiently, ensuring customer satisfaction through attentive service and quick response to requests. Provided service during high-volume periods, maintaining meticulous attention to detail and strong guest relationships, actively supporting team members to promote a cooperative work environment that significantly enhanced overall productivity. Facilitated the onboarding and training of new staff, sharing knowledge and best practices to ensure a seamless integration into the team, and coordinated and executed event setup and operations, demonstrating adaptability and strong organizational skills in handling same-day preparations.
Host
TAO
08.2018 - 03.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts, while providing prompt and accurate responses to customer inquiries regarding hours, seating, and menu details. Collaborated with servers, food runners, and bussers to maintain a clean and welcoming dining area, ensuring readiness for every guest, and fostered team success by facilitating open communication and cooperation with coworkers and management, promoting a harmonious and efficient work environment.
Cocktail Waitress, Social Media Management
FWD Hospitality Group
07.2016 - 07.2018
- Delivered attentive service by consistently checking in on guests to ensure their needs were met and enhance their overall dining experience, accurately handling cash transactions with consistent daily sales balance and no discrepancies. Assisted in social media management, significantly boosting online presence and driving follower growth through engaging content and strategic interactions. Awarded Marketer of the Year in 2017 and 2018 for outstanding performance.
NBA Dancer, Social Media Management
Cleveland Cavaliers
07.2015 - 06.2018
- Represented the Cleveland Cavaliers in a dynamic and fast-paced environment, engaging with fans and high-profile individuals to foster enthusiasm for basketball and philanthropic initiatives within the Cleveland community. Contributed to content creation and managed in-game social media posts for the Cavalier Girls, reaching and engaging with an audience of over 100k followers across multiple platforms. Collaborated with top choreographers, costume designers, the social media team, and the VP of Marketing to enhance brand awareness and presence within the NBA through strategic partnerships and innovative content. Additionally, performed at home and playoff games, delivering high-energy entertainment and engaging the crowd to enhance the overall game day experience.
Education
Associate of Arts - Plant Sciences
Cuyahoga Community College
Cleveland, OH05.2025
High School Diploma -
Nordonia High School
Macedonia, OH05.2015
Skills
- Adaptability
- Problem-solving
- Organization
- Attention to detail
- Interpersonal Skills
- High-volume dining
- Order Accuracy
- Guest Relations Management
Timeline
Project Manager, Accounting Assistant
Amerigreen Solar
11.2022 - Current
Server, Cocktail Waitress
Harriets / The H.wood Group
01.2019 - 11.2021
Host
TAO
08.2018 - 03.2019
Cocktail Waitress, Social Media Management
FWD Hospitality Group
07.2016 - 07.2018
NBA Dancer, Social Media Management
Cleveland Cavaliers
07.2015 - 06.2018
Associate of Arts - Plant Sciences
Cuyahoga Community College
High School Diploma -
Nordonia High School
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