Olivia S. Mitros
New York,NY
Summary
Dynamic and results-driven account management professional with experience driving multimillion-dollar growth across e-commerce and retail. Proven track record in client success, strategic partnerships, and operational leadership. Recognized for exceeding KPIs and earning top awards for innovation in marketplace strategy. Results-driven Senior Customer Success Manager known for unparalleled productivity and efficiency in task completion. Specialize in relationship building, strategic planning, and customer satisfaction optimization to drive success. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to foster strong client relationships and ensure positive outcomes.
Overview
4
4
years of professional experience
Work History
Senior Customer Success Manager, E-Commerce
McKesson Medical-Surgical
New York, NY
04.2025 - Current
- Promoted to a higher org-level role to scale e-commerce business post strong performance.
- Led onboarding and success of new clients while managing $22M+ portfolio.
- Delivered 1,167% YoY growth in marketplace revenue for FY25.
Senior Account Manager, E-Commerce
McKesson Medical-Surgical
Atlanta, GA
10.2024 - 04.2025
- Managed a $22M book with 90% focus on retention, 10% new acquisition.
- Oversaw onboarding and provided strategic consultation on digital marketplace and pureplay growth.
- Responsible for product placement of over 44,000 manufacturers into customers within book.
Retail National Account Manager
McKesson Medical-Surgical
Richmond, VA
08.2023 - 10.2024
- Managed RNA accounts incl. Walmart, CVS, Rite Aid, Best Buy, and Walgreens.
- Won the Consumer Innovation Award in May 2024 for Walmart in-store placement strategy.
- Grew Walmart sales from $0 to $3M annually.
- Led pricing, onboarding, and partner success for 40K+ manufacturers.
Head of Partnerships
Kangaroo
New York, NY
02.2023 - 07.2023
- Directed all external partnerships across hardware and software lines.
- Built multi-channel growth strategies across B2B and DTC.
Senior Sales Manager
Kangaroo
New York, NY
04.2022 - 02.2023
- Led a team of 4 and improved operations at 3PL/manufacturing sites.
- Secured retail/QVC placement, driving $5M in FY22 revenue (70% of total).
Manager of Retail Partnerships
Kangaroo
New York, NY
01.2021 - 04.2022
- Developed retail partnerships through proposals, outreach, and buyer relationships.
- Executed strategic growth initiatives with long-term partners.
Education
B.A. - Liberal Studies, Economics & English, Business
University of South Carolina
05.2021
Skills
- Account Management
- Customer Success
- E-Commerce Strategy
- Strategic Partnerships
- Digital Merchandising
- B2B Sales
- B2C Sales
- Cross-Functional Leadership
- Retail Channel Expansion
Accomplishments
- Consumer Innovation Award, FY24
Timeline
Senior Customer Success Manager, E-Commerce
McKesson Medical-Surgical
04.2025 - Current
Senior Account Manager, E-Commerce
McKesson Medical-Surgical
10.2024 - 04.2025
Retail National Account Manager
McKesson Medical-Surgical
08.2023 - 10.2024
Head of Partnerships
Kangaroo
02.2023 - 07.2023
Senior Sales Manager
Kangaroo
04.2022 - 02.2023
Manager of Retail Partnerships
Kangaroo
01.2021 - 04.2022
B.A. - Liberal Studies, Economics & English, Business
University of South Carolina
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