Olivia Moore
Bayard,WV
Summary
Dynamic professional skilled in delivering excellent customer service and optimizing operations through effective communication and inventory management. Successfully adapts to fast-paced settings, utilizing a comprehensive background in troubleshooting and equipment maintenance to enhance efficiency and client satisfaction.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Bartender
VFW Post 10077
Oakland, USA
02.2025 - Current
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Provided tailored food and drink recommendations to patrons, enhancing their dining experience and promoting specials.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Managed inventory of liquor, beer, wine, and other beverages to ensure availability and reduce waste.
- Handled payments with POS system, ensuring accuracy and enhancing customer satisfaction.
House Cleaner and Property Manager
Cozy Cabin In The Woods
Oakland, USA
05.2021 - Current
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Supplied extra towels and toiletries upon request to enhance guest comfort.
- Resolved customer issues with knowledgeable and friendly service to ensure high satisfaction.
- Promptly identified and addressed customer needs to improve overall experience.
Wastewater Treatment Plant Operator
B&M Wastewater Services LLC
Oakland, USA
01.2023 - 04.2026
- Monitored material flow and temperature or pressure gauges to verify optimal processing conditions.
- Maintained, repaired, and lubricated equipment to ensure reliable plant operations.
- Analyzed data collected from various sources such as lab reports or instrument readings then made necessary adjustments accordingly.
- Ensured compliance with all applicable environmental regulations regarding water quality standards.
- Monitored plant supervisory control and data acquisition system (SCADA), calibrated gauges, meters and controls and recorded readings for next shift.
- Conducted thorough cleaning and maintenance of tanks, filter beds, and work areas, promoting safety and compliance.
- Maintained accurate daily records of operations and maintenance activities for regulatory compliance and operational efficiency.
- Assisted in safe unloading and storage of chemicals.
Beertender
High Ground Brewing
Terra Alta, USA
05.2024 - 10.2025
- Fostered guest relationships by engaging in meaningful conversation while serving drinks.
- Educated customers on different beer styles and brewing processes.
- Enhanced customer satisfaction through attentive interaction regarding food and beverage quality.
- Streamlined inventory management by consistently tracking beer stock levels.
- Collaborated with team members to ensure smooth bar operations during busy hours.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
Laborer
Little Mountain Promotions LLC
Oakland, USA
04.2020 - 05.2021
- Operated and maintained embroidery machines.
- Processed customer orders promptly to enhance satisfaction.
- Replenished brochure racks to improve customer access to information.
- Maintained a clean and organized work station to promote efficiency.
- Coordinated with team members to maintain smooth workflow and meet daily operational goals.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
Cashier
Oakland Shop And Save
Oakland, USA
10.2018 - 05.2020
- Processed efficient and accurate cash, check, debit, and credit card payments using Point of Sale.
- Maintained organized checkout area while accurately recording purchases.
- Collaborated with front-end staff to enhance customer assistance.
- Provided accurate store information and addressed customer inquiries.
- Resolved customer complaints effectively and professionally.
- Collaborated with team members to ensure smooth operations during busy hours.
Receptionist
Craig Ingram Law Office
Oakland, USA
10.2017 - 05.2020
- Scheduled and confirmed appointments promptly to improve client satisfaction.
- Managed daily calendars, scheduled client appointments, and organized office events to streamline operations.
- Coordinated express mail services to ensure timely delivery and communication.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted in maintaining office supplies inventory.
- Provided administrative support to various departments, assisting with document preparation and data entry.
Education
Certification - Class 1 Wastewater Operations
WVETC
Beckley, WV07-2024
Certification - Class S Wastewater Operations
WVETC
Beckley, WV05-2023
High School Diploma -
Southern Garrett High School
Oakland, MD06-2021
Skills
- Beverage service
- Inventory management
- Sales tracking
- Payment handling
- Customer service
- Customer engagement
- Fast-paced service
- Team collaboration
- Task prioritization
- Attention to detail
- Multitasking ability
- Active listening
- Interpersonal communication
- Communication skills
Affiliations
- Volunteer Firefighter in training with Gorman VFD
Certification
- Advanced Life Support
Timeline
Bartender
VFW Post 10077
02.2025 - Current
Beertender
High Ground Brewing
05.2024 - 10.2025
Wastewater Treatment Plant Operator
B&M Wastewater Services LLC
01.2023 - 04.2026
House Cleaner and Property Manager
Cozy Cabin In The Woods
05.2021 - Current
Laborer
Little Mountain Promotions LLC
04.2020 - 05.2021
Cashier
Oakland Shop And Save
10.2018 - 05.2020
Receptionist
Craig Ingram Law Office
10.2017 - 05.2020
Certification - Class 1 Wastewater Operations
WVETC
Certification - Class S Wastewater Operations
WVETC
High School Diploma -
Southern Garrett High School