Olivia Murdock
Pomeroy,Wa
Summary
At The Last Resort Campground, I excelled in customer service and staff training, enhancing team efficiency and customer satisfaction. Demonstrated exceptional work ethic and integrity, leading by example in cleanliness and punctuality. Achieved significant improvements in operational workflows and customer experience through active listening and relationship building. Trustworthy and dedicated with 3 years of experience serving customers and operating registers. Talented at correctly taking order information and serving customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
7
7
years of professional experience
Work History
Cashier, Barista, Cleaner
The Last Resort Campground
02.2021 - 05.2024
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Personal House Cleaner
Shiela Mato
11.2017 - 05.2018
- Preserved home cleanliness standards by performing regular maintenance tasks such as dusting, vacuuming, mopping, and sanitizing surfaces.
- Assisted with organizing closets, cabinets and drawers to declutter homes and maximize client's storage space.
- Demonstrated versatility by performing various household chores such as laundry, dishwashing, and pet care upon request.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Dusted picture frames and wall hangings with cloth.
- Operated electronic backpack vacuums and floor sweepers.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Murdock Academy
Pomeroy, WA06.2022
Some College (No Degree) - Practical Theology
Capernwray Bible School
Carnforth, UKSkills
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cleaning and sanitizing
- Reliability and punctuality
- Product restocking
- Staff Training
- Honest and Dependable
- Active Listening
- Relationship Building
Timeline
Cashier, Barista, Cleaner
The Last Resort Campground
02.2021 - 05.2024
Personal House Cleaner
Shiela Mato
11.2017 - 05.2018
High School Diploma -
Murdock Academy
Some College (No Degree) - Practical Theology
Capernwray Bible School
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