Liv Nabours

Recognized as Q1 2025 Consumer Banking Operations Excellence Winner

Q4 2025 Agent+ cohort graduate

Participated in Next Gen Leaders program

Experience with coaching servicing agents

Mentor on current web support team

Six time League of Heroes winner

Maintained weekly updates of WIG and team connect goals on Miro board.

Supported TL/TC in various project tasks.

Facilitated team communication by addressing inquiries in chat.

Led meetings as needed.

Delivered timely updates about company and department developments to team as needed.

• Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
• Completed routine and complex account updates to resolve problems.

• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
• Hired, trained and supervised employees to maintain team of high performers.
• Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
• Developed strong relationships with patients, fostering trust and loyalty to the clinic.
• Demonstrated excellent leadership skills in managing a diverse team of medical professionals and support staff.
• Developed and implemented team building activities to foster collaboration and improve employee morale.
• Utilized data analysis tools to track key performance indicators, identifying areas for improvement and driving continuous growth in clinic success.
• Developed and executed training programs for new staff, ensuring high level of competency and professionalism.
• Conducted regular performance evaluations, identifying areas for improvement and providing constructive feedback to staff.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Earned 2021 Q4 All Star Manager Team award.
• Managed onboarding process for new employees.
• Completed coaching requirements on a daily, weekly, and monthly basis.
• Assumed role of Operations Specialist during absence of primary contact.

• Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
• Identified opportunities for upselling additional services, resulting in increased revenue for the company.
• Increased productivity by collaborating with management to develop process improvements.
• Conducted troubleshooting and diagnostic procedures on customer devices.
• Recommended new products and services to customers.