Olivia Navarre

• Responsible for patient families and important visitors and insure they are made comfortable by providing a variety of services.
• Set up MyChart for families in our EPIC system
• Used salesforce to input requests from families
• Maintain good relationships with families and staff
• Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Responded to customer calls and emails to answer questions about products and services.

• Put together realistic budgets based upon costs and fees for successfully operating business.
• Served as primary point-of-contact to clients
• Exercised animals regularly with walks and rigorous play activities.
• Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
• Communicated professionally with pet owners via phone, email and text.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Cared for sick or injured animals by seeking out veterinary care and notifying owners.
• Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
• Washed, trimmed and brushed animals to maintain good grooming standards.
• Handled administrative work such as answering telephones and scheduling appointments for visits.

• Educated students in foundational concepts such as shapes, numbers and letters.
• Allowed for ample outdoor discovery time in schedule each day.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Monitored students' academic, social and emotional progress and recorded in individual files.
• Prepared pre-class materials.
• Planned educational opportunities based on children's interests.
• Applied play-based strategies to provide diverse approaches to learning.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Created newsletters and held conferences to keep parents informed on classroom lessons and academics

Taught in Various Schools across Northern Kentucky and Cincinnati, Ohio

Fort Thomas Independent Schools

Holy Trinity Elementary

Mount Auburn International Academy

Nativity of Our Lord School

Summit Country Day School

Trent Montessori

• Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
• Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
• Relieved classroom teacher during breaks and maintained order and structure in classroom.
• Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
• Handed out classroom materials, like pencils, paper and crayons.
• Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.

• Organize and plan events for the alumni and development office
• Sorted and organized files, spreadsheets and reports.

• Created and developed the activities and events
  for Spring Break Camp and Day Camp during the summer
• Planned activities, events and field trips to enrich student development.
• Selected, ordered and implemented curricula to meet specific camp objectives.

Intern for the Cris Collinsworth ProScan Fund with a focus on the Pink Ribbon Programs

• The Pink Ribbon Programs provide Breast Cancer and breast health awareness, no cost mammograms, Pink Ribbon gift packages to newly diagnosed patients, transportation to appointments, and one on one support for breast cancer patients
• The annual Pink Ribbon Luncheon has become one of the largest afternoon fundraisers in Greater Cincinnati

During my internship I Organized the silent auction of over 100 items varying from $100 items to $5,000 items donated from companies across the country

• My administrative duties included updating mailing lists and organizing files including donation lists
• Http://www.proscan.com/fw/main/For-Women-768.html

• Instructed English to 1st-4th grade German Students.
• Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.