Summary
Overview
Work History
Education
Skills
Languages
Timeline
Barista

Olivia Navarro

Melvindale,MI

Summary

Personable Drive-Thru Cashier multi-tasks drive-thru line while managing friendly interaction with customers and serving quick-serve food items. Accurately manages orders and collects money to reduce long wait times. Demonstrates high level of customer service while working under pressure in fast-paced team-oriented environment. Upbeat Drive-Thru Cashier offers attentive and accommodating order assistance to customers through drive-thru speaker and window to deliver fast, friendly and positive experiences. Assists team members with expediting orders to facilitate smooth, accurate and quick movement of customers through drive-thru. Adheres to all workplace sanitation guidelines. Trustworthy and dedicated with 2 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Flexible with changing business needs. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Skilled at typing and using different kind of softwear with dedication to efficiency and accuracy. Motivated cashier and stocker with 2 years of experience in food services and customer service. Accomplished various tasks daily, including opening the store, closing of the store, making sure things got order, stocking shelves and collecting payments with cash registers. Cheerful when assisting customers and coworkers. Reliable employee seeking full time or part time position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to show that adding someone motivated would be a great addition to the store. Hiring someone that is ready to help the team in any way possible would be a great addition to the store. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Drive-Thru Cashier

Smoothie King
11.2022 - 02.2023
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Followed food safety and sanitation guidelines at all times.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Assisted customers with menu items and accurate order fulfillment.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Followed company policies and procedures regarding cash handling.
  • Balanced cash drawer at beginning and close of shift.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Set up new sales displays each week with fresh merchandise.
  • Lifted up to 15 pounds at once.

Line Worker

Panera Bread
07.2022 - 10.2022
  • Used equipment properly to avoid workplace hazards or injuries.
  • Assembled and installed products on production lines according to established guidelines.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Inspected and adjusted work performed to meet expectations.
  • Participated in training sessions to enhance skills and knowledge.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Trained new employees on production line machinery for maximum output and safety.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.

Education

No Degree - High School

Pen Foster
Michigan
12.2023

Skills

  • POS Systems
  • Guest Satisfaction
  • POS Systems Operations
  • Opening and Closing Procedures
  • Shelving Items
  • Payment Processing
  • Multitasking and Organization
  • Cleaning and Sanitation
  • Merchandise Stocking and Replenishing
  • Till Counting
  • Restock Products
  • Counter Sanitization

Languages

Spanish
Native or Bilingual

Timeline

Drive-Thru Cashier

Smoothie King
11.2022 - 02.2023

Line Worker

Panera Bread
07.2022 - 10.2022

No Degree - High School

Pen Foster
Olivia Navarro