Olivia Langley
Amelia,OH
Summary
Customer-focused support professional with 10+ years of experience delivering multi-channel customer service across phone, email, and chat. Knowledge of CRM platforms, AI-assisted support using ChatGPT, and efficient issue resolution. Recognized for strong communication, attention to detail, and ability to support users with varying technical proficiency.
Overview
4
4
years of professional experience
Work History
Access Coordinator - Scheduler
The Christ Hospital Health Network
Cincinnati, OH
06.2023 - Current
- Coordinated patient access processes, ensuring efficient scheduling and resource allocation.
- Assisted in implementing electronic health record systems, improving data accuracy and retrieval speed.
- Managed patient inquiries and resolved access-related issues quickly and efficiently, enhancing overall patient experience.
- Developed training materials for new staff on access protocols, fostering a knowledgeable team environment.
- Committed to delivering excellent customer service while working in a fast paced environment.
- Exhibited strong attention to detail when verifying participant information prior to entry into Epic database system.
Personal Banker
Fifth Third Bank
Amelia, OH
05.2022 - 06.2023
- Developed personalized banking solutions to enhance customer satisfaction and retention.
- Conducted thorough financial assessments to identify client needs and recommend appropriate products.
- Executed daily transactions accurately while adhering to compliance regulations and internal policies.
- Developed relationships with customers through timely follow-ups, sound advice, and quality service.
KCVG Associate
Amazon Air
Hebron, KY
12.2021 - 04.2022
- Managed daily operational workflows ensuring compliance with safety and efficiency standards.
- Coordinated cross-functional communication to enhance process effectiveness and address operational challenges.
- Trained new associates on standard operating procedures and best practices for warehouse operations.
- Streamlined package sorting processes, increasing productivity without compromising quality standards.
Education
-
Professional Development
High School Diploma -
Batavia High School
Batavia, OH05.2018
Skills
- Customer Service & Customer Satisfaction
- Multi-Channel Support (Phone, Email, Chat)
- Problem Solving & Technical Troubleshooting
- Communication & Interpersonal Skills
- Time Management
- Attention to Detail & Documentation
Core Skills
Technical Skills
- CRM Platforms: Salesforce, Zendesk
- Microsoft Suite (Outlook, Word)
- AI Tools: ChatGPT, Glean (LLM-powered knowledge tools)
- Database & Internet Research
- Zendesk for Customer Service Agents - Complete Training Course - Udemy
- Salesforce CRM - A Complete Introduction - Udemy
- Glean Academy - Glean Community
Certifications & Training
Timeline
Access Coordinator - Scheduler
The Christ Hospital Health Network
06.2023 - Current
Personal Banker
Fifth Third Bank
05.2022 - 06.2023
KCVG Associate
Amazon Air
12.2021 - 04.2022
-
Professional Development
High School Diploma -
Batavia High School