Deneen Ward
Fort Worth,TX
Summary
Accomplished Sales Professional and Office Manager with a history of exceeding sales goals, enhancing customer satisfaction, managing budgets, and supporting efficient office operations. Skilled in relationship building, problem resolution, and fostering a collaborative team environment.
Overview
30
30
years of professional experience
Work History
Office Manager/Assistant to the Broker
Trinity Country Real Estate
Weatherford, TX
11.2019 - Current
- Oversaw daily office operations, ensuring smooth workflow and effective communication among team members.
- Implemented new filing systems that increased document retrieval efficiency by improving organizational structure.
- Coordinated scheduling for staff meetings and client appointments, enhancing overall time management within the office.
- Developed and maintained office budgets, optimizing resource allocation to reduce operational costs effectively.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
Recruitment Direct Account Executive
Fort Worth Star-Telegram
Fort Worth, TX
07.1996 - 03.2019
- Established and maintained relationships with clients to drive advertising revenue growth.
- Developed targeted advertising strategies to maximize client engagement and audience reach.
- Analyzed market trends and competitor activity to inform sales strategies and pitches.
- Managed account budgets, ensuring optimal allocation of resources for maximum ROI.
- Led negotiations with key clients, securing long-term contracts that increased market share.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
GED -
Haltom High School
Haltom City, TXSkills
- Customer Service Excellence
- Sales and Relationship Building
- Customer Satisfaction and Retention
- Budget Management
- Account Management
- Client Relations
Core Skills
- Problem Resolution
- Communication Skills
- Team Leadership
- Negotiation and Closing
- Time Management
- Office Operations Management
Accomplishments
- Earned multiple Top Producer Awards for outstanding performance in Recruitment Advertising sales.
- Recognized as Employee of the Month three times by the Fort Worth Star-Telegram for exceptional performance and customer service.
- Planned and coordinated more than 15 career fairs and recruiting events, connecting employers with qualified candidates and supporting workforce development initiatives.
- Organized a large-scale job fair to assist individuals displaced by Hurricane Katrina, helping participants secure employment opportunities and access local resources.
- Collaborated successfully with the City of Arlington and the Arlington Police Department to develop and execute community-focused recruiting and employment events.
- Built and maintained strong partnerships with local businesses, government agencies, and community leaders to support recruitment and workforce initiatives.
Timeline
Office Manager/Assistant to the Broker
Trinity Country Real Estate
11.2019 - Current
Recruitment Direct Account Executive
Fort Worth Star-Telegram
07.1996 - 03.2019
GED -
Haltom High School
Sales Rep of the Year 1196
Achieved Top Sales Producer recognition within four months of joining the company and generated more than $600,000 in new business revenue through proactive business development and client relationship management.