Kenneth Embry
Keith Zars Pools
San Antonio,TX
7
years of professional experience
Dedicated and customer-focused professional with experience providing exceptional service, resolving customer concerns, and building positive client relationships. Skilled in communication, problem-solving, conflict resolution, and multitasking in fast-paced environments. Committed to delivering outstanding customer experiences while supporting company goals.
Work History
Pool Maintenance Technician
1 Year 4 Months- Performed water quality testing, balancing chemicals, and maintaining appropriate pH levels.
- Conducted routine inspections of pool systems to ensure proper functionality and safety standards.
- Cleaned pool surfaces, including tiles and filters, ensuring optimal cleanliness and appearance.
- Assisted customers with pool maintenance inquiries, enhancing overall service experience.
Parts Specialist
2 Years 3 Months- Assisted customers in selecting appropriate parts based on vehicle specifications and needs.
- Managed inventory levels and ensured timely restocking of automotive parts.
- Processed special orders and tracked delivery schedules for customer satisfaction.
- Collaborated with team members to maintain organized stockroom and accurate inventory records.
Customer Service Representative
1 Year 11 Months- Resolved customer inquiries through effective communication and problem-solving strategies.
- Provided personalized recommendations to enhance customer satisfaction and retention.
- Processed orders efficiently using QVC's proprietary order management system.
- Collaborated with team members to streamline service processes and improve response times.
Education
High School Diploma
Skills
Core Skills
Customer Service Excellence
Customer Support
Conflict Resolution
Active Listening
Problem Solving
Multitasking
Phone/In person Support
Time Management
Multitasking
Timeline
Pool Maintenance Technician
Keith Zars Pools
04.2025 - CurrentRead More
Parts Specialist
Oreily's Auto Parts
01.2022 - 04.2024Read More
Customer Service Representative
QVC
02.2020 - 01.2022Read More
John Paul Stevens HS
High School Diploma
Read More