Lisa Fortunato
Warrington,PA
Summary
Experienced administrative and customer service professional with 20+ years supporting office operations in education, legal, and healthcare settings. Recognized for accuracy, efficiency, and strong interpersonal skills in fast-paced environments. Proven ability to manage sensitive information, streamline processes, and deliver exceptional service to clients, patients, and staff.
Overview
30
30
years of professional experience
Work History
Attendance Secretary
Hatboro-Horsham School District – Horsham, PA
Horsham, Pennsylvania
12.2024 - Current
- Maintain and update daily student attendance records with a high degree of accuracy.
- Prepare and distribute weekly attendance reports for administration.
- Monitor attendance trends to identify truancy and chronic absenteeism concerns.
- Collaborate with administrative offices to support school operations and compliance requirements.
Receptionist / Educational Assistant
Central Bucks School District
Warrington, Pennsylvania
04.2015 - 02.2024
- Served as primary point of contact for parents, staff, and visitors, ensuring a professional and welcoming environment.
- Managed student attendance records and generated detailed reports with strong attention to accuracy.
- Maintained and updated student data in Infinite Campus while ensuring strict confidentiality.
- Supported front office and athletic office operations in a fast-paced school setting.
- Partnered with faculty and staff to support student safety and supervision across grade levels.
Customer Service Representative Part-time
Leventhal Sutton & Gornstein, Attorneys at Law
Trevor, PA
08.2018 - 04.2020
- Managed high-volume incoming calls and scheduled client appointments efficiently.
- Provided administrative support to legal staff, improving workflow and office communication.
Registrar/Scheduler
Doylestown Hosy
Doylestown, Pennsylvania
04.2017 - 08.2018
- Registered patients for diagnostic services, ensuring accurate data entry and documentation.
- Verified insurance eligibility and benefits to reduce billing errors and claim denials.
- Maintained strict HIPAA compliance and confidentiality of patient information.
Case Management / Collections
Leventhal Sutton & Gornstein, Attorneys at Law –
Trevor, PA
06.1996 - 03.2000
- Managed accounts payable processes and resolved billing discrepancies.
- Conducted collections activities with professionalism and strong communication skills.
- Organized and processed medical and legal documentation for case preparation.
- Maintained accurate financial and client records in a high-volume legal environment.
Education
Bensalem Senior High School’s
Bensalem , PASkills
- CORE SKILLS
Customer Service Excellence Office Administration Data Entry & Records ManagementAccounts Payable/Receivable Claims Processing HIPAA ComplianceScheduling & Calendar Management Problem Solving Team Collaboration
- TECHNICAL SKILLS
Microsoft 365 (Word, Excel, Outlook) Infinite Campus OneNoteMedical Billing Software Electronic Health Records (EHR)
Timeline
Attendance Secretary
Hatboro-Horsham School District – Horsham, PA
12.2024 - Current
Customer Service Representative Part-time
Leventhal Sutton & Gornstein, Attorneys at Law
08.2018 - 04.2020
Registrar/Scheduler
Doylestown Hosy
04.2017 - 08.2018
Receptionist / Educational Assistant
Central Bucks School District
04.2015 - 02.2024
Case Management / Collections
Leventhal Sutton & Gornstein, Attorneys at Law –
06.1996 - 03.2000
Bensalem Senior High School’s