Olivia Nguyen
Quincy,MA
Summary
Results-driven Customer Service Professional skilled in understanding customer needs and effectively resolving conflicts. Demonstrated success in enhancing satisfaction and loyalty through strategic management of customer interactions and collaboration within teams. Dedicated to fostering inclusive environments that strengthen customer relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer Youth Volleyball Coach
City of Everett
02.2025 - 03.2025
- Instructed players on fundamental techniques, enhancing proper form and game strategies for improved performance.
- Boosted players' confidence and motivation through regular feedback sessions, fostering personal growth and teamwork.
- Fostered positive relationships among players to build a cohesive team dynamic.
- Maintained equipment and facilities, ensuring a safe training environment for all participants.
Restaurant Hostess
Fuji at WOC
04.2024 - 08.2024
- Greeted and welcomed guests, ensuring a positive first impression.
- Managed reservations and seating arrangements, enhancing guest flow and minimizing wait times.
- Supported team during peak hours by efficiently managing waitlists and seating assignments.
- Coordinated with waitstaff to ensure timely service, contributing to overall guest satisfaction.
- Provided menu information and answered customer inquiries effectively.
- Resolved customer complaints professionally, achieving higher satisfaction and repeat visits.
- Assisted in training new staff on operational procedures and guest interaction.
Cashier
Double G's Pizzieria
11.2023 - 04.2024
- Processed customer transactions with accuracy and efficiency, ensuring smooth checkout experiences.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized and clean checkout area, contributing to positive customer shopping experiences.
- Assisted in inventory management by restocking shelves and tracking product availability.
Volunteer Summer School Teacher Assistant
Quincy Public Schools
07.2022 - 08.2023
- Provided individualized support for students, resulting in improved academic performance and increased confidence.
- Provided additional support to students with learning disabilities, fostering greater accessibility in the classroom.
- Incorporated hands-on activities and group projects into lesson plans, increasing student engagement and collaboration.
- Managed classroom behavior effectively using positive reinforcement strategies, cultivating an inclusive and respectful learning community.
Education
No Degree -
Quincy High School
100 Coddington St, Quincy, MA 0216906-2026
Skills
- Youth mentorship
- Team development
- Leadership
- Teamwork
- Communication
- Customer service
- Adaptability
- Problem-solving
- Time management
- Reliability
- Attention to detail
- Multitasking
- Motivational techniques
Certification
- Adult First Aid | CPR AED All Ages
Timeline
Volunteer Youth Volleyball Coach
City of Everett
02.2025 - 03.2025
Restaurant Hostess
Fuji at WOC
04.2024 - 08.2024
Cashier
Double G's Pizzieria
11.2023 - 04.2024
Volunteer Summer School Teacher Assistant
Quincy Public Schools
07.2022 - 08.2023
No Degree -
Quincy High School