Olivia Norquist
Shoreview,MN
Overview
5
5
years of professional experience
Work History
Front Office Associate
Sagent Behavioral Health
New Brighton, Minnesota
06.2025 - Current
- Greeted patients warmly and managed front desk operations efficiently.
- Checked patients in and out of the clinic, verifying insurance coverage and collecting copays.
- Assisted in maintaining a clean and organized reception area for optimal patient experience.
- Handled confidential matters with discretion while adhering to HIPAA guidelines.
- Provided administrative support to the patients and providers, such as photocopying, filing, faxing and emailing documents.
- Answered incoming phone calls promptly and placed outgoing calls, addressing inquiries and finding timely solutions for patients and providers.
- Filed medical forms in patient charts.
Front Desk Receptionist
KFAD (Kids, Fun, & Drama)
Beloit, Wisconsin
02.2024 - 02.2025
- Welcomed children and parents at front desk, creating a friendly atmosphere.
- Supported daily office operations by answering phone calls and addressing inquiries.
- Created spreadsheets to manage donor lists, payments, and inventory effectively.
- Monitored inventory levels of office supplies, placing orders as needed.
- Communicated with parents and families via phone, email, and face-to-face to provide updates.
Teaching Assistant
Step By Step Montessori Schools
Edina, Minnesota
02.2021 - 09.2023
- Pursued education and practical experience, transitioning from Teacher Aide to Teacher Assistant.
- Enhanced classroom dynamics through essential support provided to Lead Teacher.
- Catered to children aged from a few months to preschool across various classrooms.
- Adhered to nutritional guidelines while preparing healthy meals for young learners.
- Ensured uninterrupted learning by delivering instructional content during Lead Teacher's breaks.
- Prioritized child safety by maintaining accurate headcounts consistently.
- Held current CPR and first aid certifications while remaining vigilant in monitoring safety.
Education
Bachelor of Arts - Psychology
Beloit College
Beloit, WI05-2025
Skills
- Time management
- Attention to detail
- Self motivation
- Problem-solving
- Organizational skills
- Team collaboration
Timeline
Front Office Associate
Sagent Behavioral Health
06.2025 - Current
Front Desk Receptionist
KFAD (Kids, Fun, & Drama)
02.2024 - 02.2025
Teaching Assistant
Step By Step Montessori Schools
02.2021 - 09.2023
Bachelor of Arts - Psychology
Beloit College