OLIVIA OGUMA
New York,NY
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Overview
20
20
years of professional experience
Work History
Owner/Editor
REELS BY OLIVIA
New York, NY
01.2015 - Current
- Analyzed customer feedback to identify areas for product improvement and innovation.
- Edited video content for various platforms, ensuring alignment with brand guidelines and audience engagement.
Brand Ambassador
NORTHWELL HEALTH
New York, NY
12.2025 - 01.2026
- Engaged with community to promote health initiatives and enhance brand visibility.
- Provided product knowledge to educate patients on services offered by Northwell Health.
Brand Ambassador
SHE SO CORP
New York, NY
04.2024 - 01.2026
- Engaged audiences through product demonstrations and brand storytelling.
- Coordinated promotional events, ensuring seamless execution and attendee satisfaction.
Executive Assistant to the Chief Executive Officer
BROADWAY SINGS INC
New York, NY
08.2021 - 02.2023
- Oversaw all aspects of public relations, phone calls, copy writing and travel planning.
- Coordinated executive schedules, prioritizing appointments and meetings for optimal efficiency
PR Assistant
GARLAND MEDIA and PUBLIC RELATIONS
New York, NY
07.2019 - 07.2021
- Coordinated logistics for press events, ensuring seamless execution and positive media coverage.
- Collaborated with team members to create press releases that aligned with client branding objectives.
Catering Server
GREAT PERFORMANCES CATERING
New York, NY
03.2014 - 01.2020
- Delivered exceptional customer service to ensure guest satisfaction during events.
- Set up and maintained dining areas for optimal guest experience and efficiency.
Restaurant Hostess
SALAM RESTAURANT
New York, NY
02.2010 - 02.2014
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- Addressed guest inquiries and concerns, enhancing overall satisfaction rates.
Assistant Manager of Operations
SUMILE RESTAURANT
New York, NY
01.2006 - 05.2009
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Fostered a positive team environment, promoting communication and collaboration among staff members.
Education
Arts Certificate -
Guildford University of Acting UK
High School Diploma - undefined
The Professional Children’s School
Skills
- Due to years of professional acting work I excel at forward facing jobs
- Verbal skills and problem solving sills
- Organization
Timeline
Brand Ambassador
NORTHWELL HEALTH
12.2025 - 01.2026
Brand Ambassador
SHE SO CORP
04.2024 - 01.2026
Executive Assistant to the Chief Executive Officer
BROADWAY SINGS INC
08.2021 - 02.2023
PR Assistant
GARLAND MEDIA and PUBLIC RELATIONS
07.2019 - 07.2021
Owner/Editor
REELS BY OLIVIA
01.2015 - Current
Catering Server
GREAT PERFORMANCES CATERING
03.2014 - 01.2020
Restaurant Hostess
SALAM RESTAURANT
02.2010 - 02.2014
Assistant Manager of Operations
SUMILE RESTAURANT
01.2006 - 05.2009
High School Diploma - undefined
The Professional Children’s School
Arts Certificate -
Guildford University of Acting UK