Overview
Work History
Timeline
Generic

Olivia Oliver

Henrico,VA

Overview

21
21
years of professional experience

Work History

Security/Monitor

Caritas
Richmond, VA
11.2025 - Current
  • Supervise and coordinate all aspects of site security operations.
  • Conduct regular inspections of the facility to assess safety and security conditions.
  • Develop and implement security policies and emergency protocols.
  • Respond to incidents and prepare reports for internal tracking and compliance.
  • Foster positive relationships with residents and community organizations.
  • Collaborate with local law enforcement and emergency responders.
  • Engage with residents to build trust and a sense of community.

Independent Contractor

Lyft & Uber
Richmond, VA
01.2019 - Current
  • Communicated via telephone, or computer to exchange information and receive requests for passenger service.
  • Related to and empathized with a range of people.
  • Used knowledge of electronics to help provide the best experience for passengers.

Security Officer/Supervisor

RMC Events
Richmond, VA
07.2023 - 08.2024
  • Enhance the safety and security of staff.
  • Provide high visibility and highly proactive engagement in the greater Richmond area.
  • Be the first point of contact for students, staff, patients, and the public.
  • Report situations relative to hazards, suspicious persons/ activity and medical/ other emergencies.
  • Maintain daily occurrence logs and incident reports.
  • Work with clients who have behavioral health disorders and/or intellectual disabilities.

Lead Shelter Monitor Data Specialist

Commonwealth Catholic Charities
Hopewell, VA
02.2023 - 04.2023
  • Maintain nightly operations and lead team of Shelter Monitors.
  • Develop a working knowledge of homeless services and other supportive services in the community and be able to answer client questions.
  • Deliver trauma-informed client care, being inclusive and supportive.
  • Use de-escalation methods to diffuse potentially disruptive situations.
  • Demonstrate strong interpersonal, decision-making, problem-solving, written, and verbal skills.
  • Respond to client requests for medical/mental health services. Maintain a log of all shelter incidents and emergencies.
  • Collaborate with on-site security team and/or local law enforcement partners to ensure the safety of staff and clients.
  • Gather client data, complete nightly reports, and assist with reporting.

Bus Operator

Groome Transportation
05.2018 - 12.2020
  • Ensure that the vehicle is operated in a safe manner at all times.
  • Accept direction from dispatch and pick up riders as directed.
  • Greet passengers and thank passengers in a friendly manner as they enter and exit the bus.
  • Uphold company standards for customer service, including proper phone and bus etiquette.
  • Operate ADA equipment, lifts and wheelchair securement.
  • Complete driver logs and turn in Vehicle Inspections as required by DOT DVIRs.
  • Perform location specific duties such as facility clean up, parking lot clean up, or other duties as directed by Operations Manager and/or Dispatchers.

Certified Technician

Staples
05.2016 - 01.2018
  • Build relationships with Tech Sales Associates and Mobile Consultants (in mobile stores) to create synergy across all technology departments.
  • Sell programs by exhibiting behaviors in all interactions and communications with customers, associates and management.
  • Respond and resolve customer requests and concerns.
  • Stay current on new technologies, products and services.
  • Perform computer repair work or diagnostics as needed.
  • Gather and analyze important pieces of information needed to understand the problem or issue by looking deeper into issues.

Child Care Specialist

YMCA
04.2015 - 07.2016
  • Maintain a high safety standard and accident/injury prevention standard.
  • Work with the site director to ensure a high-quality program by incorporating a variety of activities designed to promote arts and humanities, character development, health, wellness and fitness, STEM, service learning, homework support, literacy and social competence/conflict resolution.
  • Build a warm respectful relationship with all the children and provide a secure environment through supervision while encouraging development of abilities and responsibilities for a child's behavior.
  • Maintain an open and approachable attitude to parents at all times.
  • Communicate with parents on the positive aspects of the child's day as well as on any behavior issues.
  • Perform all administrative function as they relate to the department and site operations.

Wireless Consultant

Best Buy Mobile
10.2013 - 04.2015
  • Provide personalized service and exceptional expertise for customers.
  • Handle all aspects of the sale including customer contracts and warranties, customer payments, cash and credit card/check transactions.
  • Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.
  • Use competitive spirit and ambition to meet or exceed sales targets.
  • Interact with customers and provide prompt and courteous customer service in person or via phone.
  • Understand customers' needs and help them discover how our products meet those needs.

Child Care Aide

T and T Kidz Korner
Runnemede, NJ
09.2005 - 06.2009
  • Manage children's behavior, using positive behavior plans provided by the Curriculum Specialist.
  • Assist the teacher in implementing the daily program. Helping with lessons, preparation of materials for lessons, meals, preparation of snacks, and other activities as needed.
  • Plan activities which encourage each child's growth in the areas of emotional, social, cognitive, and physical development.
  • Collaborate with co-teacher to create and reinforce classroom expectation and rules and systematically teach those expectations to children.
  • Recognize and consider the individual needs of each child in relation to special needs, special talents and interests.
  • Helping children learn to think creatively, to solve problems independently and to respect themselves and others.
  • Knowledgeable in developmentally appropriate practice for children.

Timeline

Security/Monitor

Caritas
11.2025 - Current

Security Officer/Supervisor

RMC Events
07.2023 - 08.2024

Lead Shelter Monitor Data Specialist

Commonwealth Catholic Charities
02.2023 - 04.2023

Independent Contractor

Lyft & Uber
01.2019 - Current

Bus Operator

Groome Transportation
05.2018 - 12.2020

Certified Technician

Staples
05.2016 - 01.2018

Child Care Specialist

YMCA
04.2015 - 07.2016

Wireless Consultant

Best Buy Mobile
10.2013 - 04.2015

Child Care Aide

T and T Kidz Korner
09.2005 - 06.2009

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Olivia Oliver